Housekeeping Supervisor - Part Time (F/M/X)

The Hoxton; Lazio; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

26 days holiday

Free night & meal for two

Training & development

Volunteer time off

Rewards: Hox Hero & Nifty fifty

Diversity & inclusion events

Team events & parties

Discounts across The Hoxton & Ennismor

Job summary

The Hoxton Rome is seeking an energetic and detail‑oriented Housekeeping Lead to ensure every guest room aligns with brand standards and is impeccably presented. You will guide and develop the housekeeping team, mentoring them to deliver outstanding service and a warm, memorable stay.

In this role you will coordinate with the Head Housekeeper and external housekeeping partners, uphold cleanliness across bedrooms and public areas, and foster a culture of hospitality, teamwork and continuous

Qualifications

• Professional passion for hospitality and guest service.
• Ability to impact guests positively and deliver memorable experiences.
• Willingness to work in a dynamic team, with a positive attitude and low egos.
• Open to trying new approaches and collaborating with colleagues.

Responsibilities

• Clean and service guest rooms to brand standards and presentability.
• Support hotel operations to ensure a memorable, spotless guest experience.
• Lead and inspire the housekeeping team; foster development and progression.
• Train and support staff to maintain high standards.
• Oversee cleaning of bedrooms and public areas.
• Coordinate with Head Housekeeper and external housekeeping provider.

Skills

Hospitality passion

Guest experience

Team leadership

Attention to detail

People skills

Willingness to learn

PMS familiarity

Tools

Opera PMS

Knowcross

Job description

Job Description

What you’ll do…

• Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Support the running of our hotel by ensuring our guests have a memorable experience in a spotless and well put together room.
• Lead and inspire the housekeeping team by example, creating an environment that lets them be themselves and bring their best selves to work, encouraging their development and progression
• Take a hands‑on approach to training and supporting your team in keeping to our high standards.
• Oversee and check the cleaning and servicing of all our bedrooms and public areas.
• Work with our Head Housekeeper and Assistant Head Housekeeper on maintaining and developing the partnership with our external housekeeping provider.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• The annual salary (RAL) ranges between €11.946,00 - 12.500,00, in line with level C2 of the applicable CCNL;
• 26 days holiday (plus bank holidays);
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Knowledge of Opera, Knowcross or similar property management systems would be an advantage.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.

Additional Information

The Hoxton Rome is part of a series of open‑house hotels, each in a neighborhood we love. Since we opened our first hotel in Shoreditch, we have never thought of offering just “a bed for the night”.

We want to be more than that, conveying good value with our style and providing a place where guests can feel at home, exploring the venues of our wonderful city and immersing themselves in our neighborhood full of lively and welcoming public spaces!