Hospitality Specialist - Milano Montenapoleone

LVMH; Milano; Ibrido; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Loro Piana in Milano is seeking an client-experience ambassador to support an elegant in-store hospitality journey. You will welcome guests, assist the Client Advisor Team with scheduling, and supervise store quality and external suppliers to ensure an impeccable experience.

The role emphasizes empathy, cross-cultural service, and personalized guest interactions, with fluent English and Italian required. Join a brand known for premium craftsmanship and customer care.

Competenze

• Fluent English and Italian are mandatory.
• Excellent interpersonal skills, empathy and communication.
• Cross-cultural sensitivity and guest service orientation.

Mansioni

• Welcome clients at the store entrance and be the first contact.
• Support Client Advisor Team by scheduling appointments and guest visits.
• Ensure store is in excellent condition, supervising external suppliers.
• Lead by example and promote Loro Piana values in interactions with guests and staff.
• Maintain discretion with confidential guest information.
• Build relationships with guests and provide personalized service based on preferences.
• Anticipate guest needs and provide proactive help, recommendations, and solutions.
• Maintain records of guest preferences to support personalized service.
• Assist with VIC arrivals, celebrations, amenities, and bespoke arrangements.
• Provide information about the city, attractions, and services.
• Identify opportunities to exceed guest expectations and drive satisfaction.
• Support guest satisfaction and clientele initiatives.
• Ensure all interactions reflect Loro Piana standards and brand identity.

Conoscenze

Interpersonal skills

Empathy

Communication

Cross-cultural

Guest service

Fluent English

Fluent Italian

Discretion

Descrizione del lavoro

Support the execution of in-store hospitality experience, ensuring a warm, elegant and seamless welcome for all clients. Contribute to client satisfaction and brand perception by delivering high-quality service and attention throughout the store journey.

Job responsibilities

• Welcome and be the first point of contact for our clients at the store entrance;
• Support the Client Advisor Team by helping schedule their appointments and guest visits;
• Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, catering and monitoring the supply of food & beverage;
• Lead by example, consistently embodying and promoting Loro Piana values in every interaction with guests, colleagues and partners;
• Maintain a high level of discretion when dealing with confidential or personal guest information;
• Build genuine relationships with guests and provide personalized service based on their preferences and expectations;
• Anticipate guest needs and proactively provide help, recommendations, and solutions;
• Maintain accurate records of guest preferences and relevant information to support personalized service;
• Assist with VIC arrivals, special celebrations, amenities, and bespoke arrangements;
• Provide information about the city, local attractions, restaurants, transportation, and other services;
• Identify opportunities to exceed guest expectations and create memorable moments;
• Support guest satisfaction and clientele initiatives;
• Ensure that all interactions reflect Loro Piana standards, values, and brand identity.

Profile

• Passion for excellence in the magic of curating special experiences and memories for our guests;
• Excellent interpersonal skills, empathy and communication skills;
• Cross cultural sensitivity, and guest service orientation;
• Effective Communication – Conveys information clearly and persuasively;
• Empathy & Guest-Centricity – Understands and responds to guest needs with warmth and discretion;
• Goal-Oriented – Committed to achieving excellence in every task;
• Resilient & Results-Focused – Overcomes challenges while maintaining high standards of quality;
• Fluent English and Italian are mandatory.

Additional information

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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