Helpdesk Expert

Allianz; Italia; Ibrido; EUR 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Bonuses

Pension

Health insurance

Employee shares

Discounts

Career development

International mobility

Descrizione del lavoro

Allianz cerca un Helpdesk Expert per supportare utenti interni, monitorare ticket e risolvere guasti hardware/software. Lavorerai su sistemi Windows, Microsoft 365 e gestione degli accessi, secondo ITIL, con supporto via telefono, email, chat e strumenti di accesso remoto.

Richiesta una laurea o diploma, inglese fluente e almeno 1 anno di esperienza. Verrà dato valore a esperienza ServiceNow e attività di onboarding/offboarding in un ambiente ibrido.

Competenze

• Diploma o laurea in informatica o tecnologie, preferibilmente recente.
• Ottima conoscenza dell'inglese scritto e parlato.
• 1+ anni di esperienza IT support o helpdesk richiesti.

Mansioni

• Monitorare, tracciare e risolvere ticket IT.
• Offrire supporto tecnico via telefono, email, chat e accesso remoto.
• Risoluzione problemi hardware/software e gestione accessi.
• Documentare soluzioni e aggiornare la knowledge base.
• Escalare problemi complessi ai tecnici senior.

Conoscenze

Windows 10/11

Microsoft 365

Active Directory

RDP/TeamViewer

Networking basics

English fluency

ITIL principles

Formazione

Diploma/università in informatica o tecnologie dell'informazione

Strumenti

ServiceNow

Ticketing systems

MDM devices

Descrizione del lavoro

Helpdesk Expert

Azienda : Allianz Tipo Lavoro : Full Time Italy

Descrizione Lavoro - Helpdesk Expert

What you do

• Monitor, track, and resolveIT support tickets using ticketing systems
• Providetechnical supportvia phone, email, chat, and remote access tools
• Troubleshoothardware/software issues, network connectivity, and user access problems
• Document solutions and maintain anup-to-date knowledge base
• Escalatecomplex issuesto senior technicians or specialized teams
• Install, configure, and update software, operating systems, and security patches
• Assist inuser onboarding/offboarding, including account setup and access management
• Train and guide users onIT services in use in the organization

What you bring

• Good understanding ofWindows OS 10 and 11
• Basic understanding of MacOS, Linux, iOS and Androidoperating systems
• Knowledge ofMicrosoft 365(Outlook, Teams, OneDrive, Sharepoint)
• Experience withticketing systems
• Experience withMDM devices
• Understanding ofITIL principlesfor incident management and escalation
• Networking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Experience withActive Directory (password resets, user provisioning, group management)
• Knowledge ofremote support tools(TeamViewer and RDP)
• Troubleshooting ofprinters, VoIP phones, and other peripherals

Soft Skills:

• Strongproblem-solvingandanalytical thinking
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment

Qualifications & Education:

• College diploma or university degreein the field of computer science or communication technologies
• Fluent in English (written and spoken)– Strong communication skills are essential
• 1+ years of experiencein IT support or helpdesk roles

Significant advantage would be:

• Prior experience working withServiceNowor other ticketing systems
• Customer service or technical support background

What we offer

• Offer a hybrid work model balancing in-person collaboration and remote work.
• Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
• Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
• Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.