Help Desk Specialist

Zenith Global S.p.A.; Milano; Ibrido; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible schedule

Professional development

Descrizione del lavoro

Zenith Global, based in Milan, seeks an IT Help Desk Specialist to provide technical support for employees and ensure smooth IT services. The role covers hardware/software issues, device provisioning, and VPN management in a corporate environment.

Ideal candidates have a technical IT background, experience with Microsoft 365/Azure/Intune, strong English skills, and a customer-focused mindset. Remote work up to three days per week is available.

Competenze

• High school diploma or Bachelor's in IT/CS or related field.
• Basic networking concepts (TCP/IP) and core network services.
• Good command of English; Italian language not required but helpful.
• Experience in IT help desk or similar support role.
• Familiarity with Microsoft 365, Azure, Intune and Windows Autopilot.
• Experience with IT ticketing and service management tools.
• Ability to configure Outlook accounts and troubleshoot issues.

Mansioni

• Manage support requests via ticketing system with timely resolution.
• Provide first- and second-level hardware and software support.
• Install and configure laptops and mobile devices for staff.
• Support workstation, network, printers and peripheral setup.
• Monitor system performance and apply patches/updates.
• Deliver back-office IT support to internal users.
• Configure and manage VPN connections.
• Train end users on software and tech usage.
• Assist IT team with infrastructure tasks and issue resolution.

Conoscenze

Networking concepts

iOS/Android

Microsoft 365

Microsoft Azure

Microsoft Intune

Windows Autopilot

Outlook configuration

IT ticketing

English communication

Problem solving

Analytical thinking

Customer service

Teamwork

Learning new tech

Formazione

High school diploma or equivalent

Bachelor's degree in IT/CS or related field

Strumenti

Microsoft 365

Azure

Intune

Windows Autopilot

Descrizione del lavoro

Zenith Global, now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions. Founded in 2000, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer.

With more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in 2024 Zenith Global obtained the UNI/PdR 125:2022 Gender Equality Certification and was recognised as a Great Place to Work for two consecutive years, in 2024 and 2025. Since 2017, the company has maintained the highest “Strong” rating assigned by S&P Global Ratings.

A market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology. Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services.

Zenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture.

To strengthen its IT team, Zenith Global is seeking an Help Desk Specialist to provide technical support to all employees and ensure the efficient operation of the company's IT services.

Key Responsabilities:

• Manage support requests through the ticketing system, ensuring timely and accurate resolution.
• Provide first- and second-level technical support for hardware and software issues.
• Install and configure laptops and smartphones for new and existing employees.
• Support the installation and configuration of workstations, networks, printers, and other peripherals.
• Monitor system performance and apply software patches and updates.
• Deliver high-quality back-office IT support to meet the needs of internal users.
• Configure and manage VPN connections.
• Train and support end users in the effective use of software and technology.
• Assist the IT team with infrastructure management and the resolution of technical issues.

Preferred Qualifications:

• High school diploma and/or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Basic knowledge of networking concepts (TCP/IP), firewalls, and core network services.
• Good knowledge of iOS and Android operating systems.
• Good knowledge of Microsoft 365.
• Good knowledge of Microsoft Azure (Microsoft Entra ID).
• Experience with Microsoft Intune and Windows Autopilot.
• Experience configuring Microsoft Outlook email accounts and troubleshooting related issues.
• Experience using IT ticketing and service management tools.
• Previous experience in a similar IT Help Desk role.
• Good command of the English language.
• Strong problem‑solving abilities.
• Analytical mindset.
• Customer- and user-oriented approach.
• Team player with excellent collaboration skills.
• Willingness and flexibility to independently learn new technologies.

Who We Are Looking For:

We are looking for professionals with previous experience as an IT Help Desk Specialist in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high‑quality service to internal users.

What we offer:

• A role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week.
• The opportunity to develop and strengthen specialised technical skills.
• The opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards.