Head Waiter

Villa Fiorita; Monastier di Treviso; In loco; EUR 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

Villa Fiorita in Monastier di Treviso seeks an experienced Head Waiter to lead the diningroom on a full-time, on-site basis. You will supervise the waitstaff, coordinate table assignments and reservations, and ensure high standards of guest service, presentation, and teamwork with kitchen and bar staff.

You will also monitor cleanliness and health & safety, assist with special events, train junior staff, and contribute to a consistently outstanding guest experience in a historic Veneto setting.

Competenze

• Strong customer service and guest satisfaction skills.
• Experience with food & beverage operations and service coordination.
• Excellent verbal and written communication abilities.
• Ability to lead, motivate and train front-of-house staff.
• Good knowledge of service standards and health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficiency in Italian; English or other languages an advantage.
• Professional appearance and courteous, collaborative attitude.

Mansioni

• Oversee daily operations of the dining area and guest service.
• Coordinate waitstaff, manage table assignments and reservations.
• Supervise food and beverage service to maintain high standards of quality and presentation.
• Collaborate with kitchen and bar teams to ensure smooth service flow.
• Handle guest inquiries or concerns and assist with staff training.
• Monitor cleanliness and compliance with health and safety regulations.
• Assist with special events and guest experience enhancements.
• Lead and motivate junior staff in a fast-paced environment.

Conoscenze

Strong customer service

Food & beverage operations

Communication skills

Leadership

Health & safety knowledge

Descrizione del lavoro

Company Description

Villa Fiorita is a historic 18th-century residence located at the gates of Treviso, in the renowned area of Venetian villas between Treviso and Venice. The property offers 170 guest rooms and a beautifully preserved villa that retains its original charm, with spacious, relaxing areas and graceful architecture. Guests enjoy a romantic atmosphere surrounded by nature and history, making it ideal for leisure and exploration. Villa Fiorita is a convenient starting point for visiting the Veneto region, situated 12 km from Treviso and just 3 km from the Meolo-Roncade highway exit, providing easy access to Venice and nearby shopping destinations.

Role Description

The Head Waiter is a full-time, on-site role based in Monastier di Treviso. This role oversees the daily operations of the dining area, ensuring excellent guest service and a welcoming atmosphere. Responsibilities include coordinating the waitstaff team, managing table assignments and reservations, and supervising food and beverage service to maintain high standards of quality and presentation. The Head Waiter will collaborate with the kitchen and bar teams to ensure smooth service flow, handle guest inquiries or concerns, and support training and guidance of junior staff. The role also involves monitoring cleanliness and compliance with health and safety regulations, assisting with special events, and contributing to continuous improvement of the guest experience.

Qualifications

• Strong customer service skills, with a focus on hospitality and guest satisfaction.
• Experience with food & beverage operations, including food service coordination.
• Effective communication skills for interacting with guests and coordinating with the team.
• Basic understanding of cooking processes to liaise effectively with kitchen staff.
• Previous experience as a Head Waiter, Supervisor, or similar senior front-of-house role.
• Ability to lead, motivate, and train team members in a fast-paced environment.
• Knowledge of restaurant service standards and health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.
• Professional appearance and a courteous, collaborative attitude.
• Proficiency in Italian; knowledge of English or other languages is an advantage.