Head of Operations

US Health Partners, LLC; Lombardia; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Salary in Milan range

Equity

Team retreats

Job summary

Lexroom is hiring a Head of Operations to build, refine, and scale the operational engine powering Revenue, People, Legal, and Finance teams across Europe. You will own cross-functional workflows, drive tool consolidation, and lead AI-enabled automation in a fast-growing, Milan-based environment.

We seek 5–8 years of Ops leadership in B2B SaaS, strong CRM/tooling experience, and a hands-on, analytical mindset.

Qualifications

• 5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups.
• Proven People Management experience leading teams in an operational environment.
• Hands-on CRM experience with modern tools (HubSpot, Salesforce, Pipedrive) and GTM automation.
• AI and automation mindset; designed or sponsored automated workflows/AI agents in production.
• Strong analytical, process-mapping, and data-driven decision-making.
• Based in Milan or willing to relocate; hybrid model with strong office presence; fluent in English and Italian.

Responsibilities

• Map, document, and optimize end-to-end workflows across Revenue, People, Legal, and Finance Ops across multiple countries.
• Own the operations roadmap and prioritize initiatives aligned with company strategy.
• Architect and consolidate GTM tooling and CRM stack across platforms.
• Lead AI and automation initiatives to drive non-engineering adoption.
• Manage, mentor, and grow the operations team; establish rhythms, 1:1s, and escalation paths.

Skills

Ops experience 5-8y

People management

CRM proficiency

AI automation mindset

Analytical thinking

Tools

HubSpot

Salesforce

Pipedrive

Job description

Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product.

Why Lexroom?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
• Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Role

As our customer base expands and our international footprint grows (currently operating across 5+ European markets, including France and Bulgaria), we are looking for a Head of Operations to build, refine, and scale the operational engine powering our Revenue, People, Legal, and Finance teams.

Your key responsibilities

• Operating Workflows & Bottleneck Identification: Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries.
• Operations Roadmap & Prioritization: Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy.
• Cross-Team Tooling & CRM Architecture: Act as the primary architect for our GTM and company tooling stack (HubSpot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions.
• AI & Agentic Automation Leadership: Keep Lexroom at the non-engineering AI frontier. Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams.
• Team Leadership & Operational Execution: Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways.

What we're looking for

• 5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO).
• Proven People Management: At least one prior role formally managing, mentoring, or leading a team in an operational environment.
• Deep Hands-On CRM & Tooling Expertise: Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools.
• AI & Automation Mindset: You go beyond using basic AI chatbots—you have designed, implemented, or sponsored automated workflows and AI agents into production operations.
• Analytical & Problem-Solving Depth: Strong capacity for process mapping, bottleneck identification, and data-backed decision-making.
• Location & Language: Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in English and comfortable working in an Italian-speaking core team environment.

Rewarding your contribution

• Compensation (Milan equivalent): €65,000–85,000
• Equity: meaningful equity on top, in line with the seniority of the role
• Team retreats & off-sites: dedicated time to connect, collaborate, and spark bold ideas

Benefits That Matter

• Hybrid Work: Hybrid with strong office presence in Milan HQ
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose.

We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.