Head of Operations

Lexroom Srl; Milano; Ibrido; EUR 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work in Milan

Health Insurance

Meal Vouchers

Team retreats & off-sites

Descrizione del lavoro

Lexroom, a fast-growing European legal AI platform, is seeking a Head of Operations based in Milan. You will own the operational engine spanning Revenue, People, Legal, and Finance, building scalable processes and leading a cross-functional team in a hybrid setup.

You will lead CRM architecture, GTM automation, and AI initiatives, driving data-driven decisions while mentoring the ops group and collaborating with diverse markets in Europe.

Competenze

• 5–8 years in Business Operations, RevOps, or GTM roles.
• Proven people management experience.
• Hands-on CRM and GTM tooling expertise.
• AI and automation mindset with production experience.
• Strong analytical and problem-solving skills.
• Based in Milan or willing to relocate; English fluency required.

Mansioni

• Design and optimize end-to-end operational workflows across Revenue, People, Legal, and Finance.
• Own the operations roadmap and prioritization aligned with company strategy.
• Architect and consolidate GTM tooling and CRM stack; lead integrations.
• Lead AI/tooling initiatives and evangelize adoption across teams.
• Manage and mentor the operations team, establish rhythms and escalation paths.

Conoscenze

CRM architecture

People management

GTM automation

AI & automation mindset

Data-driven decision making

English fluency

Strumenti

HubSpot

Salesforce

Pipedrive

Automation platforms

Descrizione del lavoro

Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product.

Why Lexroom?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
• Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Role

As our customer base expands and our international footprint grows (currently operating across 5+ European markets, including France and Bulgaria), we are looking for a Head of Operations to build, refine, and scale the operational engine powering our Revenue, People, Legal, and Finance teams.

Your key responsibilities

• Operating Workflows & Bottleneck Identification: Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries.
• Operations Roadmap & Prioritization: Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy.
• Cross-Team Tooling & CRM Architecture: Act as the primary architect for our GTM and company tooling stack (HubSpot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions.
• AI & Agentic Automation Leadership: Keep Lexroom at the non-engineering AI frontier. Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams.
• Team Leadership & Operational Execution: Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways.

What we're looking for

• 5 to 8 years of experience in Business Operations, RevOps, Sales Ops, or GTM Engineering within high-growth B2B SaaS startups or scale-ups (Series A to pre-IPO).
• Proven People Management: At least one prior role formally managing, mentoring, or leading a team in an operational environment.
• Deep Hands-On CRM & Tooling Expertise: Direct, practical experience administering or architecting modern CRM tools (HubSpot, Salesforce, Pipedrive) and GTM automation tools.
• AI & Automation Mindset: You go beyond using basic AI chatbots—you have designed, implemented, or sponsored automated workflows and AI agents into production operations.
• Analytical & Problem-Solving Depth: Strong capacity for process mapping, bottleneck identification, and data-backed decision-making.
• Location & Language: Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in English and comfortable working in an Italian-speaking core team environment.

Rewarding your contribution

• Compensation (Milan equivalent): €65,000–85,000
• Equity: meaningful equity on top, in line with the seniority of the role
• Team retreats & off-sites: dedicated time to connect, collaborate, and spark bold ideas

Benefits That Matter

• Hybrid Work: Hybrid with strong office presence in Milan HQ
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose.

We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.