Head of Learning & Student Success

Wall Street English; Milano; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training program

Impactful role on student success

Collaborative team culture

Job summary

A prominent educational institution in Milan is seeking a passionate Service Manager to lead their educational team. This role is vital for ensuring students receive an outstanding learning experience and involves recruiting and training staff, maintaining academic standards, and overseeing daily operations. Ideal candidates have a degree, ELT certification, and team management experience. The position is full-time and offers a dynamic work environment.

Qualifications

• 2+ years of teaching experience, preferably in a language institution.
• Experience in managing a high-performing team.

Responsibilities

• Recruit, train, and develop a team of teachers and didactic staff.
• Deliver and uphold academic quality by enforcing SOP.
• Teach classes in line with company methodology.
• Drive internal revenue growth through quality service.
• Oversee daily operations for a seamless learning journey.

Skills

Native-level or bilingual English speaker

Excellent command of Italian (spoken and written)

Team management experience

Sales or customer service background

Education

University degree

CELTA or equivalent ELT certification

Job description

A prominent educational institution in Milan is seeking a passionate Service Manager to lead their educational team. This role is vital for ensuring students receive an outstanding learning experience and involves recruiting and training staff, maintaining academic standards, and overseeing daily operations. Ideal candidates have a degree, ELT certification, and team management experience. The position is full-time and offers a dynamic work environment.