Guest Services Internship

Auberge Resorts LLC; Toscana; In loco; EUR 6700 - 13.000; Part-time

Vantaggi offerti da questo lavoro

Expense reimbursement

Descrizione del lavoro

Collegio alla Querce, Auberge Collection in Florence, Italy is seeking a Guest Services Intern starting February 2027. You will support the Guest Services team, assisting with arrivals, departures, inquiries, and coordinating requests to deliver a warm and personalized guest journey.

You will shadow experienced colleagues to learn hotel operations and the standards of luxury hospitality, with a focus on accurate guest information, seamless check-in/out, and collaboration across departments.

Competenze

• Previous experience in a luxury hospitality setting is a plus.
• A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.
• Strong communication and organizational skills, with a genuine passion for hospitality and guest service.
• Warm, welcoming, and professional attitude with ability to create positive first impressions.
• Strong interpersonal skills and a collaborative mindset.

Mansioni

• Assist the Guest Services team with daily front desk operations, including guest arrivals, departures, and requests.
• Support check-in and check-out processes, ensuring a smooth and personalized guest experience.
• Respond to guest inquiries and coordinate requests with other hotel departments.
• Prepare and organize guest information with accuracy and attention to detail.
• Coordinate luggage handling, transportation arrangements, and other guest services.
• Collaborate with Guest Relations, Concierge, and other teams to ensure seamless communication.
• Shadow experienced team members to learn hotel operations and luxury service standards.

Conoscenze

Hospitality

Communication

Organization

Teamwork

English proficiency

Formazione

Hospitality degree or related field

Descrizione del lavoro

Company Description

About Collegio alla Querce, Auberge Collection

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information: https://auberge.com/collegio-alla-querce/

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Job Description

Starting in February 2027, as a Guest Services Intern, you will support the Guest Services team in delivering a seamless and welcoming guest journey, from arrival to departure. Through thoughtful interactions, personalized assistance, and attention to detail, you will contribute to creating memorable experiences that reflect the warmth and authentic luxury of Collegio alla Querce.

Main responsibilities include:

• Assisting the Guest Services team with daily front desk operations, including guest arrivals, departures, and requests.

• Supporting the check-in and check-out processes, ensuring a smooth and personalized experience for every guest.

• Assisting in responding to guest inquiries and coordinating requests in collaboration with other hotel departments.

• Supporting the preparation and organization of guest information, ensuring accuracy and attention to detail.

• Contributing to the coordination of luggage handling, transportation arrangements, and other guest services.

• Collaborating with the Guest Relations, Concierge, and other operational teams to ensure seamless communication and service throughout the guest journey.

• Shadowing experienced team members to develop an understanding of hotel operations, guest engagement, and the standards of luxury hospitality.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

Qualifications

Qualifications

• Previous experience in a similar role within a luxury hospitality environment is considered a plus.

• A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.

• Strong communication and organizational skills, with a genuine passion for hospitality and guest service.

• A warm, welcoming, and professional attitude, with the ability to create positive first impressions.

• Strong interpersonal skills and a collaborative mindset, with a willingness to learn and contribute to the team.

• Proficiency in English is required; additional languages are considered a plus.

600€/monthly are provided as a reimbursement of expenses.

Additional Information

About Auberge CollectionAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About FriedkinFriedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com