Concierge Internship

Auberge Collection; Firenze; In loco; EUR 6700 - 8900; Tempo pieno

Vantaggi offerti da questo lavoro

Expense reimbursement

Descrizione del lavoro

Collegio alla Querce, Auberge Collection in Florence seeks a Concierge Intern starting February 2027 to craft personalized guest experiences and share insights on local Florence and Tuscany offerings.

You will assist in arranging bespoke experiences, restaurant reservations, tours, and transfers while learning from an expert team, ensuring memorable stays for guests.

Competenze

• Previous experience in a luxury hospitality role is a plus.
• Hospitality, tourism, or related studies are a plus.
• Strong communication and organizational skills.
• Natural curiosity for Florence and Tuscany culture.
• Polished, professional guest-service attitude.
• Proficiency in English required; additional languages are a plus.

Mansioni

• Assist Concierge team with personalized recommendations and bespoke experiences.
• Coordinate restaurant reservations, private tours, transfers, and guest requests.
• Research local attractions and exclusive experiences to enrich stays.
• Prepare personalized itineraries and guest information with accuracy.
• Support daily Concierge desk operations and partner relationships.
• Shadow experienced staff and learn to anticipate guests' needs and deliver seamless service.

Conoscenze

Communication skills

Organizational skills

English proficiency

Formazione

Hospitality / Tourism studies

Descrizione del lavoro

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first‑ever spa in partnership with Furtuna Skin, is a nature‑ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection‑driven experiences revealing Florence’s multifaceted Renaissance spirit.

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Job Description

Starting in February 2027, as a Concierge Intern, you will support the Concierge team in creating thoughtful, personalized experiences that allow our guests to discover the best of Florence and Tuscany. Through authentic recommendations, attention to detail, and heartfelt service, you will contribute to making each guest’s stay truly memorable.

Main responsibilities include:

Assisting the Concierge team in providing personalized recommendations and arranging bespoke experiences, activities, and excursions for guests.

Supporting the coordination of restaurant reservations, private tours, transfers, and other guest requests.

Researching local attractions, cultural events, restaurants, and exclusive experiences to enrich our guests’ stay.

Assisting in the preparation of personalized itineraries and guest information, ensuring accuracy and attention to detail.

Supporting the coordination of special requests and guest arrangements, collaborating closely with other hotel departments and external partners.

Participating in the daily operations of the Concierge desk, shadowing experienced team members, and learning how to anticipate guests’ needs and deliver seamless service.

Contributing to the development and maintenance of relationships with local partners to ensure access to exceptional and authentic experiences.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

Qualifications

Qualifications

Previous experience in a similar role within a luxury hospitality environment is considered a plus.

A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.

Strong communication and organizational skills, with a genuine passion for guest service.

A natural curiosity for Florence, Tuscany, and their cultural, culinary, and artistic heritage.

A warm, polished, and professional attitude, with a genuine desire to create meaningful guest experiences.

Proficiency in English is required; additional languages are considered a plus.

€600/monthly are provided as reimbursement of expenses.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

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