Guest Relations Agent - Seasonal | Talent Day November 13

Collegio alla Querce, Auberge Collection; Toscana; On-site; EUR 22,000 - 27,000; Full time

Job summary

Collegio alla Querce, Auberge Collection in Florence, Italy, is seeking an In-Room Dining Commis de Rang to contribute to exceptional in-room dining experiences. You will ensure orders are prepared, presented, and delivered with care, adding a thoughtful touch to each guest stay.

The role emphasizes attentiveness, professionalism, and a passion for hospitality while working in a luxury hotel that offers refined service in a historic Tuscan setting.

Qualifications

• Previous experience in Food & Beverage service, preferably within a luxury hotel or fine-dining environment, is an advantage.
• A genuine passion for hospitality and a desire to create thoughtful, personalised guest experiences.
• Strong attention to detail, with a commitment to presentation, accuracy, and service quality.
• A warm, professional, and courteous demeanour, with the ability to interact with guests discreetly and confidently.
• Good communication and teamwork skills, with the ability to collaborate effectively across departments.
• Fluency in English.
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays, according to the needs of the hotel.

Responsibilities

• Assist with the preparation and delivery of food and beverage orders to guest rooms, ensuring accuracy, timeliness, and presentation according to property standards.
• Set up trays and trolleys with food, beverages, tableware, and service amenities, paying close attention to every detail.
• Ensure orders are complete and presented according to established standards before delivery.

Skills

English fluency

Attention to detail

Communication

Teamwork

Hospitality mindset

Job description

Company Description

About Collegio alla Querce, Auberge Collection

Company Description

About Collegio alla Querce, Auberge Collection

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town centre and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first‑ever spa in partnership with Furtuna Skin, is a nature‑ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection‑driven experiences revealing Florence’s multifaceted Renaissance spirit.

For more information: https://auberge.com/collegio-alla-querce/

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Job Description

At Auberge Collection, we believe that authentic luxury lies in the thoughtful details that make every guest feel truly cared for. As an In-Room Dining Commis de Rang, you will contribute to creating exceptional in-room dining experiences, ensuring every order is prepared, presented, and delivered with care and precision. Through your attentiveness, professionalism, and genuine passion for hospitality, you will help bring the warmth of our service directly to our guests’ rooms. This role is an invitation to create the extraordinary, one thoughtful detail at a time.

In-Room Dining Service

• Assist with the preparation and delivery of food and beverage orders to guest rooms, ensuring accuracy, timeliness, and presentation according to property standards.
• Set up trays and trolleys with food, beverages, tableware, and service amenities, paying close attention to every detail.
• Ensure orders are complete and presented according to established standards before delivery.

Guest Experience & Personalised Service

• Interact with guests in a warm, courteous, and professional manner, ensuring each delivery reflects the Auberge service philosophy.
• Respond to guest requests with attentiveness and care, communicating any additional needs or special requirements to the appropriate team members.
• Respect guest privacy and preferences, maintaining discretion and a polished presence throughout every interaction.

Operational Support

• Assist with mise en place, replenishment, and the organisation of the In-Room Dining service area before, during, and after service.
• Ensure trays, trolleys, tableware, and service equipment are clean, polished, and ready for use.
• Support the accurate communication of orders and special requests between the In-Room Dining and Kitchen teams.

Auberge Culture & Standards

• Embrace and embody Auberge’s Promises & Practices, bringing warmth, intentional presence, and attention to detail to every task.
• Contribute to a culture of authentic, heartfelt service, understanding that even the smallest gestures can make a meaningful difference to the guest experience.

Qualifications

Qualifications

• Previous experience in Food & Beverage service, preferably within a luxury hotel or fine-dining environment, is an advantage.
• A genuine passion for hospitality and a desire to create thoughtful, personalised guest experiences.
• Strong attention to detail, with a commitment to presentation, accuracy, and service quality.
• A warm, professional, and courteous demeanour, with the ability to interact with guests discreetly and confidently.
• Good communication and teamwork skills, with the ability to collaborate effectively across departments.
• Fluency in English.
• Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays, according to the needs of the hotel.

Position Details

• CCNL Federturismo
• Employment Type: Seasonal; Full-time
• Salary Range: € 24.500 gross per year / 14 months

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com