Guest Services Associate – Front Desk & Night Audit (Aviano)

U.S. Air Forces, Europe; Aviano; In loco; EUR 17.000 - 19.000; Part-time

Descrizione del lavoro

U.S. Air Forces, Europe at Aviano AB, Italy is seeking a Guest Services Representative to manage guest reservations, check-in/check-out processes, and front desk operations.

The role requires handling cash, processing nightly audits, maintaining housekeeping statuses, and ensuring a high level of customer service in a government setting. The position is located at Mountain View Lodge, falls under the 31st Force Support Squadron, and includes a schedule that may require evening, weekend, and

Competenze

• Some federal jobs allow substitution of education for experience, but this position does not allow education substitution to qualify.

Mansioni

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guest's checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list. Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.

Descrizione del lavoro

U.S. Air Forces, Europe at Aviano AB, Italy is seeking a Guest Services Representative to manage guest reservations, check-in/check-out processes, and front desk operations.

The role requires handling cash, processing nightly audits, maintaining housekeeping statuses, and ensuring a high level of customer service in a government setting. The position is located at Mountain View Lodge, falls under the 31st Force Support Squadron, and includes a schedule that may require evening, weekend, and