Guest Services Representatives

U.S. Air Forces, Europe; Aviano; In loco; EUR 17.000 - 19.000; Part-time

Descrizione del lavoro

U.S. Air Forces, Europe at Aviano AB, Italy is seeking a Guest Services Representative to manage guest reservations, check-in/check-out processes, and front desk operations.

The role requires handling cash, processing nightly audits, maintaining housekeeping statuses, and ensuring a high level of customer service in a government setting. The position is located at Mountain View Lodge, falls under the 31st Force Support Squadron, and includes a schedule that may require evening, weekend, and

Competenze

• Some federal jobs allow substitution of education for experience, but this position does not allow education substitution to qualify.

Mansioni

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures only authorized patrons use government-sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guest's checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list. Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.

Descrizione del lavoro

About the position: This position is located at the Mountain View Lodge. This is a NAF (Non-Appropriated Fund) position assigned to the 31st Force Support Squadron at Aviano AB, Italy. This position has a schedules tour of duty that will require evening, weekend, and holiday work hours.

Key Responsibilities

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.

Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Which agency is hiring for this position?

This position is with U.S. Air Forces, Europe, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $15.5/hr.

What is the application deadline?

Applications close on 2026-10-01.

What is the work schedule?

This is a 0-40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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