Guest Services Agent

Bvlgari Hotels & Resorts; Roma; In loco; EUR 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunities for professional growth

Online training programs and personal/

Colleague recognition programs

Preferential rates at Marriott Hotels

Company events

Staff canteen during working hours

Uniform and internal laundry service

Staff accommodation

Descrizione del lavoro

Bulgari Hotels & Resorts in Rome is seeking a Front Desk/Guest Services Agent for full-time, non-management work at Piazza Augusto Imperatore 10. You will handle check-ins/outs, payments, room assignments, and guest communications, ensuring a seamless stay for guests.

Located in central Rome with benefits through Marriott/Bulgari partners. The role requires a high school diploma or GED and offers opportunities for professional growth, training, staff accommodations, and other benefits as part of

Competenze

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Mansioni

• Process guest check-ins and check-outs, room assignments, and room changes.
• Secure payment, issue/reissue room keys, ensure correct billing and market code compliance.
• Answer guest calls, arrange transportation, and provide directions and information.

Formazione

High school diploma or GED equivalent

Descrizione del lavoro

Additional Information
Job Number 26114470
Job Category Rooms & Guest Services Operations
Location Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Pay Range: EUR 25.316,20 Annual Salary
Position Summary Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
What We Offer

• Opportunities for professional growth and career advancement within the Bvlgari Hotels & Resorts brand
• Access to online training programs and a structured personal development plan
• Colleague recognition programs
• Preferential rates at Marriott Hotels and our outlets (subject to terms and availability)
• Company events (e.g., birthday celebrations, staff parties, etc.)
• Staff canteen available during working hours
• Uniform and internal laundry service
• Staff accommodation (subject to availability and eligibility)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.