GUEST SERVICE AGENT

Palazzo Parigi Hotel & Grand Spa; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Internal dining facilities

Opportunities for career advancement

Exclusive discounts on rates

Descrizione del lavoro

A luxury hotel in Milan is seeking a Guest Service Agent. The ideal candidate should have at least 2 years of experience in a similar role, excellent English skills, and strong customer orientation. Responsibilities include managing check-in/check-out processes and ensuring customer satisfaction. Opportunities for career advancement and exclusive discounts are offered.

Competenze

• At least 2 years of experience in a similar role and context.
• Excellent English language skills; knowledge of a second language is a plus.
• Good knowledge of LQA standards.
• Strong customer orientation and ability to achieve objectives.
• Ability to achieve qualitative and quantitative objectives.
• Excellent knowledge of the Opera management system.

Mansioni

• Managing check-in and check-out processes.
• Assigning rooms to clients.
• Handling cash operations and administrative tasks.
• Collaborating with relevant departments for customer satisfaction.
• Performing tasks in accordance with LQA quality standards.

Conoscenze

Customer orientation

Problem-solving skills

Excellent English language skills

Knowledge of LQA standards

Familiarity with Opera management system

Interpersonal skills

Cash handling

Administrative tasks

Strumenti

Opera management system

Descrizione del lavoro

Palazzo Parigi Hotel & Grand SPA, a 5-star luxury hotel in the heart of Milan, is seeking a Guest Service Agent to join its staff.

The ideal candidate will be responsible for the following activities:

• Managing check-in and check-out processes;
• Assigning rooms to clients;
• Handling cash operations and administrative tasks;
• Collaborating with relevant departments to ensure customer satisfaction;
• Performing tasks in accordance with LQA quality standards.

The ideal candidate should possess the following characteristics:

• At least 2 years of experience in a similar role and context;
• Excellent English language skills; knowledge of a second language is a plus;
• Good knowledge of LQA standards;
• Strong customer orientation;
• Ability to achieve qualitative and quantitative objectives;
• Excellent knowledge of the Opera management system.

The candidate should also have precision, flexibility (including flexibility in working hours), problem-solving skills, and good interpersonal skills.

We offer:

• An initial fixed-term contract under the Tourism Sector CCNL;
• Internal dining facilities;
• Opportunities for career advancement;
• Exclusive discounts on rates within the Leading Hotels of the World (LHW) circuit.