Guest Services Officer

Royal Caribbean Group; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Royal Caribbean Group in the cruise sector seeks a Guest Services Officer who is friendly, passionate, and committed to guest satisfaction.

You must be fluent in Italian and English, have cash handling experience, and be willing to work onboard for 5-6 months. Strong hospitality, communication, and organizational skills will help resolve issues and deliver outstanding service to guests. A people person with a great sense of humor is highly valued.

Competenze

• Experience in guest contact position within hotel or related industry.
• Cash handling experience and understanding of US currency and exchange rates.

Conoscenze

Hospitality

Customer service

Communication

Organizational skills

Decision-making

Formazione

High school diploma

Descrizione del lavoro

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Must be Italian speaking, minimum hiring and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English and Italian clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.