Guest Relations Intern: Elevate VIP Stays & Service

Minor Hotels Europe & Americas; Lombardia; Presencial; EUR 5700 - 7700; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly allowance €600

Descripción de la vacante

Minor Hotels Europe & Americas is offering an Internship in Guest Relations at the Tivoli President Milano Hotel in Milano, Italy. The role focuses on building guest relationships, anticipating needs, and delivering personalized stays in line with Minor Hotels’ standards.

The monthly allowance is €600, and interns gain exposure to a global hospitality group with opportunities across 150 nationalities and exclusive employee benefits.

Formación

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• Collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
• Excellent command of the English language.

Responsabilidades

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Conocimientos

Motivation to work in a dynamic and in

Organizational skills

Collaborative mindset

Guest service orientation

Flexibility

Excellent command of English

Descripción del empleo

Minor Hotels Europe & Americas is offering an Internship in Guest Relations at the Tivoli President Milano Hotel in Milano, Italy. The role focuses on building guest relationships, anticipating needs, and delivering personalized stays in line with Minor Hotels’ standards.

The monthly allowance is €600, and interns gain exposure to a global hospitality group with opportunities across 150 nationalities and exclusive employee benefits.