Guest Experience & Reservations Specialist

Autograph Collection; Forte dei Marmi; In loco; EUR 25.000 - 27.000; Tempo pieno

Descrizione del lavoro

Autograph Collection is seeking a Non-Management, full-time Front Desk/Guest Services employee at our Forte dei Marmi property. Located at Via Caio Duilio 3, Forte dei Marmi, 55042, Italy, this role requires providing directions, information on amenities, and local activities to guests.

Responsibilities include coordinating with relevant departments, following up on guest requests, and relaying VIP arrival details for escort and amenities delivery, while upholding Marriott policies and standard

Competenze

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Mansioni

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Follow up with guests to ensure requests or problems are met to their satisfaction.
• Receive, record, and relay messages accurately and completely.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Formazione

High school diploma or GED

Descrizione del lavoro

Autograph Collection is seeking a Non-Management, full-time Front Desk/Guest Services employee at our Forte dei Marmi property. Located at Via Caio Duilio 3, Forte dei Marmi, 55042, Italy, this role requires providing directions, information on amenities, and local activities to guests.

Responsibilities include coordinating with relevant departments, following up on guest requests, and relaying VIP arrival details for escort and amenities delivery, while upholding Marriott policies and standard