Guest Experience Ambassador

Four Seasons Hotels and Resorts; Venezia; In loco; EUR 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Training & development

Employee discount

Dry cleaning for uniforms

Employee meals

Descrizione del lavoro

Four Seasons Hotels and Resorts in Venice seeks a Guest Experience Ambassador to warmly greet guests, anticipate needs, and deliver personalized service across the property. You will coordinate with Front Desk and other departments to ensure a seamless guest journey and uphold the brand's legacy of genuine hospitality.

The role requires fluency in English and Italian, with a passion for creating memorable experiences and strong hostmanship.

Competenze

• Experience in luxury hospitality or guest-facing service roles.
• Ability to create personalized guest experiences.
• Strong interpersonal and communication skills.
• High emotional intelligence and cultural sensitivity.

Mansioni

• Warmly greet and engage guests to establish a welcoming atmosphere.
• Anticipate guest needs through observation and proactive communication.
• Serve as primary host in lobby and public areas, guiding guests.

Conoscenze

Fluent English

Fluent Italian

Guest service

Emotional intelligence

Communication

Strumenti

CRM systems

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

About the Role

The Guest Experience Ambassador is the heart and soul of our guest journey — the first warm connection, the attentive presence throughout the stay, and the final impression guests take home. In this role, you embody the Four Seasons philosophy of genuine care, intuitive service, and personalized attention.

You will create meaningful emotional connections with guests, anticipate needs before they arise, curate bespoke experiences, and act as a gracious host throughout the property. With an eye for detail and a sincere passion for service, you will elevate each moment of the guest experience, ensuring that every interaction feels natural, thoughtful, and uniquely tailored.

You will support recognition, engagement, and service recovery while shaping a seamless, high-touch stay for all guests — from pre-arrival preparations to thoughtful post-stay follow-up.

What You Will Do

• Warmly greet, connect, and engage with guests throughout the property, creating an atmosphere of genuine welcome and hospitality.
• Anticipate guest needs through active observation, emotional intelligence, and personalized communication.
• Serve as the primary host in the lobby, public areas, and outlets - proactively assisting, guiding, and checking on guest comfort.
• Support Front Desk and Guest Experience operations by coordinating arrivals, special requests, celebrations, and VIP services.
• Conduct pre-arrival outreach, ensuring all guest preferences, details, and special moments are captured and shared with operational teams.
• Escort guests when appropriate (to rooms, outlets, spa, hotel facilities), providing personalized orientation and thoughtful recommendations.
• Log guest preferences, interactions, and follow-up actions into internal systems to support seamless recognition across departments.
• Participate in VIP room inspections and ensure amenity placement is flawless, timely, and aligned with guest preferences.
• Support service recovery by listening actively to guest concerns, taking ownership, and ensuring any issue is resolved with empathy and urgency.
• Collaborate with all departments — Rooms, Housekeeping, F&B, Spa, Security — to guarantee a consistently exceptional and unified guest journey.
• Maintain an elegant, polished presence in the lobby to ensure guests always find immediate support and assistance.
• Contribute to daily briefings, provide feedback on guest sentiment, and highlight opportunities to enhance the overall experience.

What You Bring

• Proven experience in luxury hospitality or guest-facing service roles; Guest Relations or Front Office background is an advantage.
• A genuine passion for creating meaningful, personalized guest experiences where every guest feels truly valued and seen.
• Outstanding interpersonal and communication skills, with a warm, gracious, and polished manner.
• High emotional intelligence, cross-cultural sensitivity, and the ability to build trust with guests from diverse backgrounds.
• Strong attention to detail, organizational skills, and the ability to multitask gracefully in a dynamic, fast-paced environment.
• A guest-centric mindset, with an intuitive understanding of preferences and the ability to tailor recommendations naturally.
• Confidence in using hotel systems and CRM tools to track guest interactions and support personalization.
• Fluency in English and Italian. Additional languages are a plus.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.

Schedule & Hours

• Full-time position based at Hotel Danieli, Venice.
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy