Groups & Events Coordinator - Sheraton Milan San Siro

Hospitaliti; Lombardia; Sur place; EUR 26 000 - 36 000; Plein temps

Résumé du poste

Sheraton Milan San Siro is seeking an energetic hospitality professional to resolve guest requests, process reservations, and promote brand loyalty. The role includes supporting Sales & Marketing activities and maintaining a professional, guest-focused environment in Milan.

Qualifications include a high school diploma or GED and at least 2 years in related hospitality roles, with no supervisory experience required. Marriott rewards and guest services are core elements of the position.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Experience in the hospitality industry is preferred.

Responsabilités

• Resolve guest calls, requests, or problems using sales techniques to maximize revenue.
• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking reservations.
• Assist Sales & Marketing with general office duties (filing, emails, typing, faxing).
• Welcome guests according to standards; maintain professional appearance.
• Support management in training and motivating employees; act as a role model.
• Follow all company policies; protect assets and maintain confidentiality.
• Build positive relationships and assist team to reach common goals.

Connaissances

Guest services

Upselling

Communication

Teamwork

Multitasking

Formation

High school diploma or GED

Description du poste

POSITION SUMMARY

Sheraton Milan San Siro is hiring through Hosco in Milan.

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None
• Experience in the hospitality industry is preferred.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.Experience in the hospitality industry is preferred.Please see the full vacancy for the benefits offered by Sheraton Milan San Siro.