Ground Operations Coordinators - Freelance

Walks; Firenze; In loco; EUR 21.000 - 48.000; Part-time

Descrizione del lavoro

Walks & Devour in Florence is seeking a freelance Ground Operations Coordinator to support daily tour operations in the city center. You will coordinate guides, partners, and logistics to keep walking tours, food tours, and private experiences running smoothly.

Based in Florence, you must be fluent in English and Italian, available on weekends and evenings, and hold a Partita IVA or be willing to register one.

Competenze

• Experience in tourism or tours & activities is preferred.
• Fluent in English and Italian required.
• Based in Florence city center or able to work there.
• Partita IVA (VAT number) required or willing to register.

Mansioni

• Tour coordination: collect tickets, check in guests, resolve issues on the ground, and complete post-tour reports.
• Manage day-to-day operations and post-tour reconciliation.
• Accounting support: ticket tracking and operational expenses.
• Materials and branding: procurement and distribution.
• Operational quality: identify improvements to tours, suppliers, procedures, and itineraries.
• Support the Operations team with guide switching, escalations, and resource planning.
• Flag and elevate ongoing non-compliance with procedures when needed.
• Suggest tour or contract updates to the Ground Operations Manager.

Conoscenze

Organized

Punctual

Excellent communication

Problem-solving

Team coordination

Descrizione del lavoro

Walks & Devour brings people together through unforgettable food and cultural experiences in the world’s most iconic destinations.

In Florence, our tours range from intimate food walks and private experiences to engaging group visits through the historic city center, including areas around the Duomo, Piazza della Signoria, and the Oltrarno. Behind every experience is a close-knit local team of guides, coordinators, and operators who work collaboratively on the ground—sharing stories, managing logistics, and creating moments our guests remember long after the tour ends.

About You:

We’re looking for freelance Ground Operations Coordinators to support our day‑to‑day tour operations in Florence city center primarily around San Marco square, Duomo, Piazza Signoria. This role is ideal for someone who is organized, punctual, and comfortable working in a fast‑paced, people‑focused environment. You’ll work closely with guides, partners, and internal teams to ensure tours run smoothly each day.

The ideal candidate is reliable, proactive, and collaborative, with strong communication skills and a positive, can‑do attitude. This role requires flexibility, including weekend and evening availability, and a commitment to delivering excellent service.

This is a freelance position. Candidates must already have a Partita IVA (VAT number) or be willing to register for one. Fluency in English and Italian is required.

About the Opportunity:

As a Freelance Ground Operations Coordinator, you’ll provide hands‑on operational and administrative support for our tours in Florence, Working closely with our Central Operations team and Ground Operations Manager, you’ll play a key role in keeping daily operations running smoothly across our walking tours, food tours, group experiences, island tours, and private tours.

This is a highly people‑facing role. You’ll support and coordinate our local freelance guides and tour leaders, manage relationships with partners and suppliers, and ensure our operational procedures work effectively on the ground. You’ll also be our main point of feedback—gathering insights from guides, partners, guests, and your own on‑site experience to help improve tour quality and efficiency.

We’re looking for someone with prior experience in tourism or tours & activities, who is organized, proactive, and comfortable problem‑solving in a fast‑moving environment. Experience working with tour guides is a strong plus. This role requires strong communication skills, attention to detail, and the ability to juggle multiple priorities with a calm, can‑do attitude.

The role is based in Florence, includes evening and weekend work, and is offered on a freelance basis with a flexible schedule. You’ll have autonomy in planning your time, while still meeting operational deadlines and standards.

Your responsibilities:

• Tour coordination: collect tickets, check in guests, resolve issues on the ground, and complete post‑tour reports
• Manage day‑to‑day operations and post‑tour reconciliation
• Accounting support: ticket tracking, and operational expenses
• Materials and branding: procurement and distribution
• Operational quality: identify improvements to tours, suppliers, procedures, and itineraries
• Support the Operations team with guide switching, escalations, and resource planning
• Flag and elevate ongoing non‑compliance with procedures when needed
• Suggest tour or contract updates to the Ground Operations Manager

Requirements:

• Based in Florence city
• Fluent in English and Italian
• Available for weekend and evening work
• Partita IVA (VAT number) required or willingness to register

Job Type: Part-time/Full-time

Work location: In person – Florence city center.

Compensation:

This is a freelance role with the following rate:

• from €15 to €35 per coordination, depending on the type and duration of the coordination