Graduate Operations & Support Systems Lead

Bending Spoons; Italia; On-site; EUR 40,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Remote working

Learning budget

Relocation package

Parental support

Job summary

Bending Spoons in Milan (Italy) is seeking a talented, driven, collaborative Customer Support professional to build scalable support operations and AI-powered solutions. You’ll work on day-to-day needs and long-term improvements, partnering with Product and Engineering to reduce friction and enhance the customer experience.

Strong English, reasoning, drive, and teamwork are essential for success in a fast-paced, meritocratic environment.

Qualifications

• Reasoning ability to solve complex problems from first principles.
• High drive and accountability in your work.
• Strong team spirit and willingness to help the team succeed.
• Proficiency in English, written and spoken, to a high standard.

Responsibilities

• Improve customer support operations through a range of projects and improvements.
• Build and enhance scalable support systems, including help centers and AI-powered flows.
• Collaborate with Product and Engineering to identify recurring issues and inform product improvements.
• Shape the support experience for newly acquired products and improve processes and tools.
• Use data and AI to monitor performance and measure impact of changes.

Skills

Reasoning ability

Drive

Team spirit

Proficiency in English

Job description

Bending Spoons in Milan (Italy) is seeking a talented, driven, collaborative Customer Support professional to build scalable support operations and AI-powered solutions. You’ll work on day-to-day needs and long-term improvements, partnering with Product and Engineering to reduce friction and enhance the customer experience.

Strong English, reasoning, drive, and teamwork are essential for success in a fast-paced, meritocratic environment.