Global Training & Knowledge Manager - Transforming Customer Care

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Valdengo; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in Valdengo, Italy, is seeking a professional to develop and implement an international Training & Knowledge Management framework. This role involves analyzing performance data, collaborating with various teams, and integrating innovative, AI-driven solutions to enhance employee training and knowledge. You will contribute to improving agent performance, customer satisfaction, and overall efficiency within a diverse customer care management environment.

The ideal candidate is passionate about driving innovation and improving training accessibility across borders, working in a flat hierarchy and dynamic atmosphere.

Qualifications

• Strong background in Training & Knowledge Management.
• Experience in developing international frameworks for performance optimization.
• Knowledge of AI-driven solutions for training enhancement.

Responsibilities

• Develop and implement an international Training & Knowledge Management framework.
• Analyze performance data to improve customer satisfaction.
• Collaborate with teams to align processes and requirements.

Job description

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in Valdengo, Italy, is seeking a professional to develop and implement an international Training & Knowledge Management framework. This role involves analyzing performance data, collaborating with various teams, and integrating innovative, AI-driven solutions to enhance employee training and knowledge. You will contribute to improving agent performance, customer satisfaction, and overall efficiency within a diverse customer care management environment.

The ideal candidate is passionate about driving innovation and improving training accessibility across borders, working in a flat hierarchy and dynamic atmosphere.