Global Training & Knowledge Leader

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Tollegna; On-site; EUR 60,000 - 85,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A.

seeks an experienced Training & Knowledge Management professional to develop and implement an international framework spanning governance, processes, and KPIs. You will analyze performance data to optimize first contact resolution and customer satisfaction by elevating agent performance and training, while transforming local standards into scalable global CCM practices.

Qualifications

• Experience in international training and knowledge management.
• Strong data analysis skills and ability to translate insights into action.
• Proven ability to implement governance, processes and KPIs in a global setup.
• Experience in matrix organizations or multi-country teams.

Responsibilities

• Define and implement an international training and knowledge management framework.
• Analyze performance data to optimize FCR and customer satisfaction through training.
• Collaborate with teams across France, Germany, Italy and Poland to align processes.
• Identify and assess AI-driven solutions to improve training and knowledge accessibility.

Skills

International governance

Performance analytics

AI-driven training

Cross-cultural collaboration

KPI setting

Job description

Fine Foods & Pharmaceuticals N.T.M. S.p.A.

seeks an experienced Training & Knowledge Management professional to develop and implement an international framework spanning governance, processes, and KPIs. You will analyze performance data to optimize first contact resolution and customer satisfaction by elevating agent performance and training, while transforming local standards into scalable global CCM practices.