Global Knowledge & Training Leader

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Biella; On-site; EUR 40,000 - 60,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in Biella, Italy is seeking a professional to join Customer Care Management. The role involves developing and implementing an international Training & Knowledge Management framework, optimizing customer satisfaction through agent training and performance analysis.

This dynamic position requires collaboration with international teams to ensure adherence to quality standards and innovative training solutions that enhance overall performance. If you thrive in flat hierarchies and an international environment, this is the opportunity for you!

Qualifications

• Experience in developing training frameworks.
• Proven ability to analyze performance data.
• Strong collaboration skills across teams.

Responsibilities

• Develop and implement an international Training & Knowledge Management framework.
• Analyze performance data to optimize customer satisfaction.
• Identify and assess innovative solutions for training improvement.

Job description

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in Biella, Italy is seeking a professional to join Customer Care Management. The role involves developing and implementing an international Training & Knowledge Management framework, optimizing customer satisfaction through agent training and performance analysis.

This dynamic position requires collaboration with international teams to ensure adherence to quality standards and innovative training solutions that enhance overall performance. If you thrive in flat hierarchies and an international environment, this is the opportunity for you!