Global Technical Support Leader (Remote)

Ppg Industries; Lombardia; Remoto; EUR 80.000 - 116.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Medical, Dental, Vision, and 401K

Descrizione del lavoro

PPG seeks a Global Technical Support Manager to lead high-quality technical support within PMC Protective. You will strengthen customer relationships and enable growth through technical excellence and agility.

Location is flexible with preferred hubs and cross-regional collaboration across geographies. Responsibilities include coordinating support efforts, reviewing specs, delivering presentations, and guiding system selection for complex global projects.

Competenze

• Degree in Engineering, Chemistry, Materials Science, or related field.
• Experience in Protective & Marine coatings or comparable industries.
• Strong business acumen.
• Proven background in technical support, project engineering, or specification management.
• Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred.
• Knowledge of industry standards, certifications, and testing protocols.

Mansioni

• Lead and coordinate cross-regional technical support efforts, ensuring collaboration and alignment with regional teams.
• Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders.
• Support complex projects and applications across FPSO/FLNG, infrastructure, and industrial segments.
• Review and contribute to owner and EPC specifications, ensuring alignment with test data and performance.
• Prepare technical statements, reports, and guarantee support documentation.
• Deliver technical presentations and workshops to customers, Owners, and EPCs.
• Support specialized system selection based on application requirements.
• Act as a key interface between Product Management, Engineering, R&D, and regional teams.
• Provide technical support to Global Product Managers and contribute to product development.
• Ensure availability and communication of standards, certifications, and test data.
• Manage a high volume of global technical requests, prioritizing critical inquiries.

Conoscenze

Technical expertise

Customer-facing communication

Global collaboration

Project coordination

Formazione

Engineering/Science degree

Descrizione del lavoro

PPG seeks a Global Technical Support Manager to lead high-quality technical support within PMC Protective. You will strengthen customer relationships and enable growth through technical excellence and agility.

Location is flexible with preferred hubs and cross-regional collaboration across geographies. Responsibilities include coordinating support efforts, reviewing specs, delivering presentations, and guiding system selection for complex global projects.