Global Tech Service Data Analyst

Technogym

Forlì

On-site

EUR 35,000 - 50,000

Full time

14 days+

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Job summary

Technogym HQ in Cesena, Italy, is seeking a Technical Service Data Analyst to manage and analyze data across our Technical Service processes, collaborating with subsidiaries worldwide. Your work will drive service excellence and customer satisfaction through data-driven insights.

The role requires a Master's degree in a quantitative field, 1–2 years in a data-focused role, proficiency with ERP systems and analytics tools, English at B2 level, and willingness to travel internationally.

Qualifications

Master's degree in a quantitative field (Engineering, Economics, Statistics, Data Science)
1–2 years of experience in a data-focused role or equivalent exposure to data analysis
Proficiency with ERP systems and IT tools (Salesforce, Excel, PowerPoint)
Knowledge of data visualization tools (Power BI or Tableau)
English proficiency (minimum level B2 CEFR)
Willingness to travel internationally

Responsibilities

Perform in-depth data analysis for Technical Service KPIs to identify trends and opportunities
Support Kaizen sessions across EU and non-EU subsidiaries to streamline processes
Develop and maintain dashboards and reports for HQ and subsidiaries
Deliver training to subsidiaries to improve service excellence
Define and monitor performance improvement plans with periodic reviews