Global Support Engineer - Processing Equipment

ECO3; Italia; On-site; EUR 45,000 - 65,000; Full time

Job summary

At ECO3, we're a community of innovators in prepress systems for the printing industry. We are looking for a product specialist to provide worldwide technical assistance, documentation support, and on-site help when needed at customer sites.

You will deliver global training for customer service technicians and run beta-testing, report issues, diagnose and repair system problems remotely, and prepare monthly product portfolio reports in collaboration with R&D.

Qualifications

• Fluent English speaking and writing skills.
• Electromechanical engineering bachelor or master degree.
• Willing to travel 50% to 60% of working time.

Responsibilities

• Providing worldwide technical assistance through technical notes & documentation, via phone/email, and when necessary on-site at the customer as a product specialist.
• Delivering technical training globally: both for customer service technicians and through “train-the-trainer” programs for system-related introductions, improvements, new features, and software.
• Supporting beta-testing through testing, installation, basic training, and continuous support.
• Reporting customer issues, recommendations, and other process-related problems.
• Diagnosing, resolving, and repairing system issues remotely to support local technicians.
• Preparing monthly reports for meetings, covering issues related to the product portfolio.
• Validation of new processing concepts in cooperation with application and R&D consumables team in ECO3 HQ.

Skills

Fluent English (spoken & written)

Education

Electromechanical engineering bachelor or master degree

Job description

At ECO3, we're more than just a company-we're a community of innovators and problem-solvers. As a leading global supplier of prepress systems to the printing industry, we provide integrated solutions that boost productivity, cut costs, and promote sustainability. From printing plates to workflow software, we've got the tools to make your print process smoother and greener. You print. We care.

Key Responsibilities:

• Providing worldwide technical assistance through technical notes & documentation, via phone/email, and when necessary on-site at the customer as a product specialist.
• Delivering technical training globally: both for customer service technicians and through “train-the-trainer” programs for system-related introductions, improvements, new features, and software.
• Supporting beta-testing through testing, installation, basic training, and continuous support.
• Reporting customer issues, recommendations, and other process-related problems.
• Diagnosing, resolving, and repairing system issues remotely to support local technicians.
• Preparing monthly reports for meetings, covering issues related to the product portfolio.
• Validation of new processing concepts in cooperation with application and R&D consumables team in ECO3 HQ.

Qualifications and Skills:

• Fluent English speaking and writing skills,
• Electromechanical engineering bachelor or master degree,
• Willing to travel 50% to 60 % of working time.