Global Spare Parts Demand Forecasting Lead

ABB; Frosinone; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

ABB, leader globale nell'energia e automazione, cerca un Service Contract Manager ibrido in Italia per guidare la pianificazione delle parti di ricambio e migliorare l’affidabilità operativa. Il ruolo richiede solide capacità analitiche, competenze ERP e una forte attenzione al servizio clienti.

La posizione offre opportunità di leadership e sviluppo professionale, con collaborazione tra funzioni e mercati europei. Selezione basata su esperienza nel settore e orientamento ai risultati.

Qualifications

• 5+ years of experience in spare parts planning, demand forecasting, service operations, or supply chain management.
• Experience in power electronics, UPS, critical power systems, or industrial equipment is preferred.
• Fluent English; additional European languages are an advantage.
• Strong analytical and data-driven mindset with the ability to develop and improve forecasting models.
• Excellent stakeholder management and cross-cultural communication skills, with the ability to translate complex inputs into actionable recommendations.
• Solid knowledge of spare parts strategies, service operations, and process improvement, with a focus on service availability, delivery performance, standardization, and automation.

Responsibilities

• Develop and maintain rolling demand forecasts for spare parts, consolidating inputs from LSOs and incorporating installed base data, failure rates, service contracts, product lifecycle changes, and new product introductions.
• Collaborate with supply chain, engineering, product management, manufacturing, and service teams to ensure parts availability, manage supply risks, and support EOL, ECN, lead time, and inventory planning activities.
• Monitor forecasting and supply performance through KPIs and dashboards, identify demand anomalies, and drive corrective actions to improve forecast accuracy, service levels, and on-time delivery.
• Drive continuous improvement of planning processes, forecasting tools, ERP data quality, e-commerce platforms, and automation initiatives while ensuring compliance with ABB’s HSE and integrity standards.

Skills

Forecasting

Forecast accuracy

Stakeholder management

Cross-cultural communication

Data analysis

Supply chain planning

Fluent English

Education

Bachelor's degree in Supply Chain, Business, Engineering, or a related field

Tools

SAP

Forecasting tools

Excel/BI

E-commerce platforms

Job description

ABB, leader globale nell'energia e automazione, cerca un Service Contract Manager ibrido in Italia per guidare la pianificazione delle parti di ricambio e migliorare l’affidabilità operativa. Il ruolo richiede solide capacità analitiche, competenze ERP e una forte attenzione al servizio clienti.

La posizione offre opportunità di leadership e sviluppo professionale, con collaborazione tra funzioni e mercati europei. Selezione basata su esperienza nel settore e orientamento ai risultati.