(80 -100%) Global Spare Parts Forecasting Specialist

ABB; Frosinone; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

ABB, leader globale nell'energia e automazione, cerca un Service Contract Manager ibrido in Italia per guidare la pianificazione delle parti di ricambio e migliorare l’affidabilità operativa. Il ruolo richiede solide capacità analitiche, competenze ERP e una forte attenzione al servizio clienti.

La posizione offre opportunità di leadership e sviluppo professionale, con collaborazione tra funzioni e mercati europei. Selezione basata su esperienza nel settore e orientamento ai risultati.

Qualifications

• 5+ years of experience in spare parts planning, demand forecasting, service operations, or supply chain management.
• Experience in power electronics, UPS, critical power systems, or industrial equipment is preferred.
• Fluent English; additional European languages are an advantage.
• Strong analytical and data-driven mindset with the ability to develop and improve forecasting models.
• Excellent stakeholder management and cross-cultural communication skills, with the ability to translate complex inputs into actionable recommendations.
• Solid knowledge of spare parts strategies, service operations, and process improvement, with a focus on service availability, delivery performance, standardization, and automation.

Responsibilities

• Develop and maintain rolling demand forecasts for spare parts, consolidating inputs from LSOs and incorporating installed base data, failure rates, service contracts, product lifecycle changes, and new product introductions.
• Collaborate with supply chain, engineering, product management, manufacturing, and service teams to ensure parts availability, manage supply risks, and support EOL, ECN, lead time, and inventory planning activities.
• Monitor forecasting and supply performance through KPIs and dashboards, identify demand anomalies, and drive corrective actions to improve forecast accuracy, service levels, and on-time delivery.
• Drive continuous improvement of planning processes, forecasting tools, ERP data quality, e-commerce platforms, and automation initiatives while ensuring compliance with ABB’s HSE and integrity standards.

Skills

Forecasting

Forecast accuracy

Stakeholder management

Cross-cultural communication

Data analysis

Supply chain planning

Fluent English

Education

Bachelor's degree in Supply Chain, Business, Engineering, or a related field

Tools

SAP

Forecasting tools

Excel/BI

E-commerce platforms

Job description

Service Contract Manager

Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.

The Global Spare Parts Forecasting Specialist serves as the central hub between ABB's Local Service Organizations (LSOs) across multiple countries and feeder factories supplying UPS spare parts. This role combines strategic demand forecasting with operational support for spare parts sales and service delivery. The primary focus is to ensure accurate demand signal capture, consolidation, and translation into actionable supply plans while supporting end-to-end spare parts management to achieve high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction.

The work model for the role is: hybrid

You Will Be Mainly Accountable For

• Develop and maintain rolling demand forecasts for spare parts, consolidating inputs from LSOs and incorporating installed base data, failure rates, service contracts, product lifecycle changes, and new product introductions.
• Collaborate with supply chain, engineering, product management, manufacturing, and service teams to ensure parts availability, manage supply risks, and support EOL, ECN, lead time, and inventory planning activities.
• Monitor forecasting and supply performance through KPIs and dashboards, identify demand anomalies, and drive corrective actions to improve forecast accuracy, service levels, and on-time delivery.
• Drive continuous improvement of planning processes, forecasting tools, ERP data quality, e-commerce platforms, and automation initiatives while ensuring compliance with ABB’s HSE and integrity standards.

Qualifications For The Role

• Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.
• 5+ years of experience in spare parts planning, demand forecasting, service operations, or supply chain management.
• Experience in power electronics, UPS, critical power systems, or industrial equipment is preferred.
• Proficiency with ERP systems (e.g., SAP), forecasting tools, Excel/BI solutions, and e-commerce platforms.
• Fluent English; additional European languages are an advantage.
• Strong analytical and data-driven mindset with the ability to develop and improve forecasting models.
• Excellent stakeholder management and cross-cultural communication skills, with the ability to translate complex inputs into actionable recommendations.
• Solid knowledge of spare parts strategies, service operations, and process improvement, with a focus on service availability, delivery performance, standardization, and automation.

Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza.

Pronto a fare la differenza?

JR00046274