Global Retail Excellence & Training Lead

Stella McCartney; Milano; On-site; EUR 50,000 - 60,000; Full time

Job summary

Stella McCartney sta cercando un Retail Excellence & Training Manager per guidare l’esecuzione globale delle iniziative di eccellenza al dettaglio e formazione, coordinando programmi e strumenti a livello mondiale. La figura sarà punto di contatto tra Retail, HR e stakeholder, assicurando implementazione coerente e crescita delle competenze.

La posizione richiede gestione end-to-end dell’onboarding di Store Managers e Client Style Advisors, sviluppo contenuti formativi e calendarizzazione delle

Qualifications

• 5+ years of experience in Retail Excellence, Retail Training, Learning & Development or Retail Operations.
• Proven ability to design, develop and deliver engaging training for retail teams.
• Excellent communication, presentation and stakeholder management.
• Willingness to travel internationally.

Responsibilities

• Drive the execution and coordination of Global Retail Excellence and Training initiatives across the worldwide retail network.
• Coordinate Retail Excellence tools and processes and onboarding trackers.
• Manage onboarding for Store Managers and Client Style Advisors across markets.
• Coordinate the Global Retail Training Calendar and deliver seasonal, product, brand, selling skills and client experience priorities.
• Design and update training content across Product, Brand, Selling Skills, Styling and Client Experience.
• Manage Stella Academy / Yoobic as the key digital learning platform for Retail.
• Deliver virtual and in-person training sessions and Train-the-Trainer programs.
• Monitor KPIs, completion rates and engagement, and report insights for continuous improvement.

Skills

Retail Excellence

Retail Training

Learning & Development

Project Management

Stakeholder Management

Communication

Presentation Skills

Digital LMS

Yoobic

Tools

Yoobic

Microsoft Office

LMS

Job description

Stella McCartney sta cercando un Retail Excellence & Training Manager per guidare l’esecuzione globale delle iniziative di eccellenza al dettaglio e formazione, coordinando programmi e strumenti a livello mondiale. La figura sarà punto di contatto tra Retail, HR e stakeholder, assicurando implementazione coerente e crescita delle competenze.

La posizione richiede gestione end-to-end dell’onboarding di Store Managers e Client Style Advisors, sviluppo contenuti formativi e calendarizzazione delle