Retail Excellence & Training Manager

Stella McCartney; Milano; In loco; EUR 50.000 - 60.000; Tempo pieno

Descrizione del lavoro

Stella McCartney sta cercando un Retail Excellence & Training Manager per guidare l’esecuzione globale delle iniziative di eccellenza al dettaglio e formazione, coordinando programmi e strumenti a livello mondiale. La figura sarà punto di contatto tra Retail, HR e stakeholder, assicurando implementazione coerente e crescita delle competenze.

La posizione richiede gestione end-to-end dell’onboarding di Store Managers e Client Style Advisors, sviluppo contenuti formativi e calendarizzazione delle

Competenze

• 5+ years of experience in Retail Excellence, Retail Training, Learning & Development or Retail Operations.
• Proven ability to design, develop and deliver engaging training for retail teams.
• Excellent communication, presentation and stakeholder management.
• Willingness to travel internationally.

Mansioni

• Drive the execution and coordination of Global Retail Excellence and Training initiatives across the worldwide retail network.
• Coordinate Retail Excellence tools and processes and onboarding trackers.
• Manage onboarding for Store Managers and Client Style Advisors across markets.
• Coordinate the Global Retail Training Calendar and deliver seasonal, product, brand, selling skills and client experience priorities.
• Design and update training content across Product, Brand, Selling Skills, Styling and Client Experience.
• Manage Stella Academy / Yoobic as the key digital learning platform for Retail.
• Deliver virtual and in-person training sessions and Train-the-Trainer programs.
• Monitor KPIs, completion rates and engagement, and report insights for continuous improvement.

Conoscenze

Retail Excellence

Retail Training

Learning & Development

Project Management

Stakeholder Management

Communication

Presentation Skills

Digital LMS

Yoobic

Strumenti

Yoobic

Microsoft Office

LMS

Descrizione del lavoro

Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un forte profilo etico, siamo leader e innovatori nel settore. The Retail Excellence & Training Manager is responsible for the execution and coordination of Global Retail Excellence and Retail Training programs across the retail network globally. The role ensures the consistent implementation of retail standards, onboarding journeys, learning initiatives and client experience programs across all markets, supporting store teams through effective execution, capability building and continuous follow-up. The position acts as a key operational partner to the Global Retail Excellence, Training & Operations Director, translating global priorities into practical implementation across the retail organization.

Your Mission

Drive the execution and coordination of Global Retail Excellence and Retail Training initiatives across the worldwide retail network, translating global priorities into consistent and effective implementation at market and store level. Coordinate and monitor key Retail Excellence tools and processes, including Stella Client Experience Checklists, monthly 1-to-1s, implementation trackers and action plans, identifying recurring execution gaps and ensuring appropriate follow-up with Retail teams. Manage the end-to-end onboarding journey for newly appointed Store Managers and Client Style Advisors, coordinating with HR, Retail and relevant stakeholders to ensure milestones, learning activities and completion requirements are delivered consistently across markets. Coordinate the annual Global Retail Training Calendar and the execution of seasonal, product, brand, selling skills and commercial training priorities, managing timelines, stakeholders and delivery plans across the worldwide retail network. Design, develop and continuously update engaging training content and learning tools across Product, Brand, Selling Skills, Styling and Client Experience, partnering with Product Merchandising, Marketing, Visual Merchandising and other relevant functions and supporting localization where required. Manage Stella Academy / Yoobic as the key digital learning platform for Retail, including content and e-learning module creation, platform administration, learning engagement, completion monitoring, reporting and first-level support to users. Deliver virtual and in-person training sessions and facilitate Train-the-Trainer programs, supporting seasonal launches, strategic learning initiatives and continuous capability development across the retail population. Coordinate the implementation and continuous development of the Stella Client Experience, Styling Skills and Global Ambassadors programmes, driving engagement, sharing best practices across markets and ensuring consistency with the brand’s service and client experience standards. Monitor the effectiveness and adoption of Retail Excellence and Training initiatives through completion rates, participation, learning engagement and client experience indicators, preparing regular reporting and using insights and feedback to identify opportunities for continuous improvement. Act as a key operational partner to the Global Retail Excellence, Training & Operations Director, managing project plans, deadlines, communications and cross-functional stakeholders while supporting the implementation of global Retail Excellence, Training and Client Experience projects across the organization.

Your Talent

5+ years of experience in Retail Excellence, Retail Training, Learning & Development or Retail Operations, ideally within an international luxury or premium fashion environment. Strong understanding of retail operations, client experience and learning & development within a global retail organization. Proven experience in designing, developing and delivering engaging training programs and learning content for retail teams. Strong project management and organizational skills, with the ability to coordinate multiple initiatives, stakeholders and markets simultaneously. Excellent communication, presentation and facilitation skills, with the ability to engage and influence different audiences across the organization. Strong stakeholder management skills and proven ability to collaborate effectively with Retail teams and cross-functional corporate departments. Proactive, solution-oriented and hands‑on approach, combined with strong attention to detail and the ability to work autonomously in a fast‑paced international environment. Strong digital mindset and confidence working with LMS and learning platforms; experience with Yoobic is a plus. Analytical mindset, with the ability to monitor KPIs, completion rates and engagement metrics and translate insights into continuous improvement actions. Fluent in English; additional languages are a plus. Proficiency in Microsoft Office tools and availability to travel internationally when required.

Salary Range: € 50.000 - € 60.000 Gross Annual Salary (RAL).

A noi di Stella McCartney piace essere audaci. Ciò significa sfidare sé stessi e il settore in cui lavoriamo. Come parte dei nostri impegni per una moda sostenibile, abbiamo una strategia ambiziosa e l’obiettivo di mettere al centro di tutto ciò che facciamo la diversità, l’uguaglianza e l’inclusione. Il nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. Desideriamo inoltre influenzare e capovolgere la moda e altri settori, facendo splendere talenti internazionali e vari. Diamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore.

Se ha particolari indicazioni per l'incontro ce lo può comunicare entro le 48 ore dal colloquio.

Stella McCartney is bold.

Our mission is to bring conscience to the industry through our shared values and activist non‑conformity.

We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free‑thinking individuality, we are accountable for the impact that we have on planet earth and its people.

Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground‑breaking ideas.

We celebrate the life of every member of our global tribe, from the next‑gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001.

Read more about our brand history here