Global Marine Client Services Specialist

AXA XL; Genova; On-site; EUR 40,000 - 60,000; Full time

Job summary

AXA XL in Genova, Italy is seeking a Multinational Client Service Specialist - Marine to manage administrative processes across the end-to-end policy lifecycle, delivering insurance coverage to clients worldwide. You will work closely with underwriters, brokers, and AXA XL offices worldwide to ensure accuracy and timeliness.

The role requires fluent Italian and English (B2-C1), strong relationship management, and excellent organizational skills.

Qualifications

• Experience in administrative or customer-facing roles in complex organizations.
• Fluent Italian and English (B2-C1 CEFR).
• Proven ability to manage documents, invoices and policy data across the policy lifecycle.

Responsibilities

• Serve as the primary point of contact for clients, brokers, and external parties.
• Collaborate with underwriters and AXA XL offices to ensure timely handling of accounts.
• Verify and review prepared policy documents, invoices, and premiums; ensure data accuracy.
• Communicate status of insurance contracts to clients, brokers, and internal teams.
• Monitor premium flows and related transactions to ensure smooth processes.
• Contribute to process improvement initiatives and support workflow/tool development.

Skills

Italian & English

Relationship management

Administrative experience

MS Office

Tools

Word

Excel

PowerPoint

Outlook

Job description

AXA XL in Genova, Italy is seeking a Multinational Client Service Specialist - Marine to manage administrative processes across the end-to-end policy lifecycle, delivering insurance coverage to clients worldwide. You will work closely with underwriters, brokers, and AXA XL offices worldwide to ensure accuracy and timeliness.

The role requires fluent Italian and English (B2-C1), strong relationship management, and excellent organizational skills.