Claims & Customer Service Expert - Milan

AXA; Milano; On-site; EUR 28,000 - 38,000; Full time

Job summary

AXA Partners Italy is seeking a Claims & Customer Service Associate based in Milan to support claims processing, customer interactions, and back-office tasks. The role reports to the Claims Team Leader and emphasizes accuracy, compliance, and service quality.

The successful candidate will be fluent in Italian and English, possess strong communication skills, and have at least two years of relevant experience.

Qualifications

• Fluent in Italian and English languages.
• Excellent communication skills with track record of dealing with colleagues and customers at all levels.
• Technical degree or above.
• Two previous years’ experience in similar position (Junior, EXP).

Responsibilities

• Handle claims and customer service inquiries by phone and email.
• Process new and continuing claims, validate and assess, ensuring accuracy.
• Index inbound claims documentation and manage correspondence in AXA imaging system.
• Produce reports and ad-hoc analyses for managers and stakeholders.
• Support daily back-office activities to keep AXA systems in sync.
• Assist in training and coaching junior staff as needed to maintain service quality.

Skills

Fluent Italian

Fluent English

Communications skills

Data analysis

Education

Technical degree or above

Job description

AXA Partners Italy is seeking a Claims & Customer Service Associate based in Milan to support claims processing, customer interactions, and back-office tasks. The role reports to the Claims Team Leader and emphasizes accuracy, compliance, and service quality.

The successful candidate will be fluent in Italian and English, possess strong communication skills, and have at least two years of relevant experience.