Claims & Customer Service Specialist

AXA; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Job summary

AXA Partners Italy is seeking a Claims & Customer Service Associate in Milan on a temporary, full-time basis. The role focuses on handling claims, calls and day-to-day back-office activities to keep AXA and partner systems synchronized.

The ideal candidate will display strong performance in claims processing, customer service, and data analysis, with proficiency in Italian and English and a technical degree.

Qualifications

• Fluent in Italian and English.
• Excellent communication skills with colleagues and customers.
• Technical degree or above.
• Two previous years’ experience in similar position (Junior, EXP).
• Two previous years’ experience as Claims Assessment & Customer Service Associate with track record of excellent performance (Master).

Responsibilities

• Calls & Claims Handling – receive, validate, assess and process New and Continuing Claims.
• Handle complex Calls & Claims escalated by Junior Associates or EXP.
• Provide good service to Customers by achieving and surpassing expectations and resolve service issues.
• Drive customer service excellence by achieving productivity and quality metrics.
• Email management – handle ops emails accounts following business requirements.
• Index inbound claims documentation/correspondence within AXA imaging system.
• Prepare ad-hoc analysis and data reconciliation as required.
• Perform administrative activities to keep AXA systems in synchrony.

Skills

Italian and English fluency

Excellent communication skills

Education

Technical degree or above

Two years’ experience in similar position

Job description

AXA Partners Italy is seeking a Claims & Customer Service Associate in Milan on a temporary, full-time basis. The role focuses on handling claims, calls and day-to-day back-office activities to keep AXA and partner systems synchronized.

The ideal candidate will display strong performance in claims processing, customer service, and data analysis, with proficiency in Italian and English and a technical degree.