Hybrid Marine Insurance Client Service Specialist

AXA XL

Genova

Ibrido

EUR 42.000 - 56.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

AXA XL in Milan is seeking a Multinational Client Service Specialist - Marine to manage end-to-end policy lifecycle administration for clients worldwide. You will coordinate with underwriters, brokers, and AXA XL offices to ensure accurate documentation and timely processing, while maintaining strong client relationships.

The role requires fluency in Italian and English, excellence in organization, and the ability to navigate complex insurance workflows.

Competenze

Previous experience in administrative and/or customer facing roles in complex organizations.
Fluent Italian and English (B2 - C1 level CEFR).
Effective relationship management with internal clients, vendors and brokers.
Problem-solving, analytical and decision-making skills with work ethics.
Organizational skills with ability to prioritize and meet deadlines.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
Team player with ability to learn quickly and work collaboratively.
Proactive attitude and adaptability to change.

Mansioni

Serve as the primary point of contact for clients, brokers, and external parties.
Collaborate with underwriters and AXA XL offices to ensure timely handling of accounts.
Verify policy documents, invoices, and premiums; maintain data accuracy in systems.
Communicate status of contracts, bookings, and premiums to clients and teams.
Monitor premium flows and related transactions across partners for smooth processes.
Contribute to process improvements by providing structured feedback.