Global KYC Onboarding PM — Market Expansion

Mollie; Milano; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Regular feedback and performance reviews

Transparent salary reviews

Opportunities for internal mobility

Job summary

Mollie is seeking a Senior Product Delivery Manager to oversee KYC onboarding in Milan. In this role, you will manage the onboarding journey, ensuring merchants are activated efficiently while driving conversion improvements across various markets.

This is a unique opportunity to shape KYC processes for new English-speaking markets like the US and Australia. You will also be responsible for vendor management and creating a structured experimentation strategy to enhance our onboarding experience.

Qualifications

• Hands-on experience with KYC, KYB, or regulated financial onboarding.
• Track record of owning conversion funnels and diagnosing drop-offs.
• Experience managing external vendor relationships with commercial accountability.

Responsibilities

• Implement KYC conversion improvements across all markets.
• Map compliant KYC flows to market regulatory requirements.
• Drive structured A/B testing programs for onboarding improvements.

Skills

KYC knowledge

Conversion funnel optimization

Vendor relationship management

Multi-market navigation

Job description

Mollie is seeking a Senior Product Delivery Manager to oversee KYC onboarding in Milan. In this role, you will manage the onboarding journey, ensuring merchants are activated efficiently while driving conversion improvements across various markets.

This is a unique opportunity to shape KYC processes for new English-speaking markets like the US and Australia. You will also be responsible for vendor management and creating a structured experimentation strategy to enhance our onboarding experience.