Global Application Engineer, Ophthalmic Lens Systems

EssilorLuxottica; Settimo Milanese; On-site; EUR 45,000 - 65,000; Full time

Job summary

EssilorLuxottica in Italy is seeking an Application Engineer to plan, conduct, and coordinate complex tests, provide 2nd level technical support, and act as a key interface between customers and internal departments. International travel is required.

Responsibilities include testing and documentation, troubleshooting, supporting sales, and creating clear customer demos and machine acceptances. The role emphasizes collaboration with R&D and service teams in a fast-paced optical manufacturing

Qualifications

• Engineering degree or technical diploma required.
• Strong analytical and communication skills in Italian and English.
• Willingness to travel frequently.
• Motivation to learn and grow in a technical environment.
• Problem-solving mindset and customer-oriented attitude.
• Knowledge of ophthalmic lens production processes is highly valued.
• Preferred: experience in ophthalmic or solar lens manufacturing environments.

Responsibilities

• Plan, conduct, and coordinate complex tests to validate new products.
• Provide technical 2nd level support and serve as a central interface with customers.
• Investigate issues and perform necessary troubleshooting.
• Prepare customer demonstrations and machine acceptances.
• Support service colleagues and customers with difficult machine problems.
• Create and update documentation for technicians and customers.
• Communicate regularly with key accounts and represent customer interests.

Skills

Analytical skills

Communication skills

Italian language

English language

Education

Engineering degree

Technical Diploma

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role

The Application Engineer is responsible for planning, conducting, and coordinating complex tests, providing technical 2nd level support, supporting the sales department, and serving as a central interface between our customers and internal departments. International travel is required.

Main responsibilities:

• Independent planning, execution, documentation and analysis of individual tests to validate new products.
• Investigation of complex issues, including the necessary troubleshooting.
• Derivation of optimization measures and recommendations, e.g., release/block decisions, design changes, or process improvements.
• Drive company-wide product standardization in close alignment with the global AE organization.
• Prepare and conduct customer demonstrations and machine acceptances.
• Support the service colleagues and customers with difficult and urgent machine problems.
• Create and update documentation for Satisloh technicians and customers.
• Ensure regular communication with key accounts and represent customer interests within our company. Be the voice of the customer!
• Advise Rx productions to work more efficient, e.g. reduce reject rate or increase throughput.
• Contribute your field experience to development projects.
• Support the R&D department during the complete development phase.

Main requirements:

• Technical Diploma or Engineering degree with relevant experience
• Strong analytical and communication skills in Italian and English.
• Willingness to travel frequently.
• Motivation to learn and grow in a technical environment.
• Problem-solving mindset and customer-oriented attitude.
• Highly valued: knowledge of ophthalmic lens production processes (hard coating, anti-reflection, sun coating).
• Preferred: previous experience in ophthalmic or solar lens manufacturing environments

Our recruitment process may vary; If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.