Gem (Guest Experience Maker) - Six Senses Rome

Ihg, L.C.; Italia; In loco; EUR 279.000 - 301.000; Tempo pieno

Descrizione del lavoro

Six Senses Rome cerca un Guest Experience Maker per garantire un’accoglienza impeccabile agli ospiti e coordinare l’esperienza dall’arrivo al soggiorno.

Il ruolo prevede competenze in hospitalità, gestione preferenze ospiti, upsell di servizi e collaborazione con i dipartimenti per un soggiorno memorabile.

Competenze

• Diploma di scuola superiore o equivalente e almeno 1 anno in ambienti alberghieri simili.
• Competenze MS Office, POS, PMS e CRM.
• Fluente in italiano e buon inglese.
• Idoneo a lavorare in Italia.
• Fascia salariale annua lorda: €25.000 - €27.000.

Mansioni

• Gestire la conformità alle richieste e preferenze degli ospiti.
• Coordina trasferimenti e prepara benvenuto per gli ospiti.
• Upsell resort, spa, LIFE e ristoranti.
• Mantenere la sicurezza e le norme Six Senses.

Conoscenze

Italiano fluente

Buon inglese

Formazione

Diploma di scuola superiore

Strumenti

POS

PMS

CRM

MS Office

Descrizione del lavoro

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GEM (Guest Experience Maker) - Six Senses Rome

Salary: €25 monthly

Azienda : Ihg, L.c. Tipo Lavoro : Full Time Italy

Descrizione Lavoro - GEM (Guest Experience Maker) - Six Senses Rome

Description

GEM (Guest Experience Maker)

As GEM (Guest Experience Maker), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities:

As GEM (Guest Experience Maker), I will assume full responsibility for the efficient operation in the following:

• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

Strictly adhere to LQA standards and guest comments.

Qualifications & Salary range:

To execute the position of GEM (Guest Experience Maker), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
• Fluent in Italian and good English.
• Eligible to work in Italy.
• Annual gross salary range: € 25.000 - € 27.000

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Informazioni sull'azienda

Ihg, L.c.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

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