Full-Cycle Account Manager (Italian-speaking)

Menutech GmbH; Milano; Ibrido; EUR 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Menutech GmbH in Italy is seeking a Full-Cycle Account Manager to own client relationships from onboarding to post-launch follow-ups. You will gather requirements, propose solutions, and write Jira tickets, while collaborating with product and support teams.

You are fresh graduate or early career with SaaS exposure and an appetite to own outcomes rather than just metrics. This role emphasizes remote work from Italy with Milan presence as needed.

Competenze

• Fresh graduate seeking first tech job with data-oriented mindset.
• Early career with some B2B or SaaS experience and ownership mindset.

Mansioni

• Communicate with customers and manage relationships.
• Onboard clients and run training sessions.
• Gather requirements and prepare proposals.
• Write and prioritise Jira tickets.
• Conduct post-launch check-ins and upsell opportunities.
• Investigate integrations and assist with configuration updates.
• Prepare demos and help articles.

Conoscenze

Data analysis

Spreadsheet proficiency

Dashboard creation

Formazione

Fresh graduate

Strumenti

JIRA

Descrizione del lavoro

Full-Cycle Account Manager at Menutech GmbH

What you will do:

Day to day

• Customer communication & relationship
• Onboarding & training sessions
• Requirements gathering & proposals
• JIRA ticket writing & prioritisation
• Post-launch check-ins & upsell
  

When needed

• Integration issue investigation
• Complex configuration updates
• Demo materials & help articles

Your profile:

• Fresh Graduate
  You just finished university and want your first real job in tech. You're drawn to data, love structured thinking, and feel at home in spreadsheets and dashboards. A personal interest in food, hospitality, or healthcare is a plus.
• Early career, ready for more
  You have some B2B or SaaS experience and you're ready to work differently: closer to the product, closer to the founders, with real ownership over outcomes rather than just metrics. You want to see the full arc of a client relationship, not just one slice of a pipeline.

How we work:

Remote base in Italy
Work from anywhere in Italy; minimum 3 days per week in Milan

Close to the founders
Milan-based; direct access to the CEO and product team

Modern stack
Latest tools, hyper-modern working environment