Front Office Agent

Hospitaliti; Venezia; In loco; EUR 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice is seeking a Front Desk Agent to provide reception and guest services at the Venice property, in partnership with Hosco.

Responsibilities include welcome, check-in/out, reservations, resolving issues, collecting guest details, and using Opera PMS; fluency in Italian and English is required; hospitality experience is preferred.

Competenze

• Fluency in Italian and English.
• Good knowledge in PMS, Opera.
• Experience in the hospitality industry is preferred.

Mansioni

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest's needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.

Conoscenze

Fluency in Italian and English

Hospitality experience

Guest service orientation

Strumenti

Opera PMS

Descrizione del lavoro

San Clemente Palace Venice is hiring through Hosco in Venice. A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:

• Welcome, greet and appreciate guests for using the establishment.
• Perform guest check-in and check-out duties.
• Address guest's needs and resolve their concerns and complaints.
• Take online and phone reservations.
• Collect guest information, including contact details and dates of their stay.
• Assign rooms and hand out keys.
• Prepare bills and take payments.
• Take and pass on message to guests and act on requests in an efficient and prompt manner.
• Good knowledge in PMS, Opera.
• Fluency in Italian and English.
• Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by San Clemente Palace Venice.