Front Office Agent

Armani Hotel Milano; Milano; In loco; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals provided in staff restaurant

Uniform and laundry service

Exclusive discounts at Armani stores

Access to corporate benefits via the会社

Descrizione del lavoro

Armani Hotel Milano, situato nel Quadrilatero della Moda di Milano, offre un'esperienza intima con 95 camere e suite disegnate dall'autore. Il ruolo di Front Office si propone di custodire la prima impressione, accogliere gli ospiti e coordinare attività con i vari reparti.

Questo ruolo richiede esperienza in hotel di alto livello, competenze linguistiche in inglese e italiano e familiarità con Opera PMS. Offriamo benefit aziendali, uniforme e ritiro abbigliamento, e pranzi nel ristorante del

Competenze

• Esperienza minima di 1 anno in ruolo simile in un hotel 5 stelle.
• Conoscenza obbligatoria di Opera PMS.
• Fluente in inglese e italiano; altre lingue gradite.

Mansioni

• Serve as the first point of contact in the hotel lobby e assistenza agli ospiti.
• Accogliere e gestire walk-in guests in modo efficiente e professionale.
• Supportare Supervisors e Managers con compiti amministrativi.
• Preparare report operativi e comunicare eventuali discrepanze ai reparti.
• Mantenere interazioni positive con ospiti e colleghi per un ambiente collaborativo.
• Collaborare con altri reparti in spirito di squadra.
• Gestire pagamenti e contanti con accuratezza.

Conoscenze

Front Office operations

Likely languages: English

Italian language

People management

Strumenti

Opera PMS

Descrizione del lavoro

• Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
• Welcome and manage all walk-in guests efficiently and professionally.
• Support the Supervisors and Managers with administrative tasks as required.
• Run operational reports and promptly communicate any discrepancies to relevant departments.
• Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
• Maintain positive guest and colleague interactions, fostering a collaborative work environment.
• Build and maintain strong guest relationships to enhance their stay.
• Collaborate effectively with other departments in the spirit of teamwork.
• Prepare daily, weekly, and monthly reports, including storage control reports.
• Uphold and promote Armani’s Values and Culture Characteristics.
• Ensure punctuality and adherence to hotel service standards at all times.
• Handle guest inquiries both in person and over the phone with professionalism.
• Respond appropriately to emergencies and follow hotel safety procedures.
• Manage incoming and outgoing calls, including local, national, and international calls.
• Process guest payments and maintain accurate cash handling procedures.
• Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

Armani Hotel Milano , situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia \"Stay with Armani\" offrendo un'esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza.

Sotto la supervisione del team Lifestyle, gli ospiti ricevono un'ospitalità su misura. Al settimo piano del palazzo, con vista maestosa sulla città, l'hotel ospita l'Armani/Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l'Armani/Bamboo Bar, mentre all’ultimo piano Armani/SPA si estende su una superficie di 1.000 mq con piscina relax e palestra.

Posizione:

• Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
• Welcome and manage all walk-in guests efficiently and professionally.
• Support the Supervisors and Managers with administrative tasks as required.
• Run operational reports and promptly communicate any discrepancies to relevant departments.
• Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
• Maintain positive guest and colleague interactions, fostering a collaborative work environment.
• Build and maintain strong guest relationships to enhance their stay.
• Collaborate effectively with other departments in the spirit of teamwork.
• Prepare daily, weekly, and monthly reports, including storage control reports.
• Uphold and promote Armani’s Values and Culture Characteristics.
• Ensure punctuality and adherence to hotel service standards at all times.
• Handle guest inquiries both in person and over the phone with professionalism.
• Respond appropriately to emergencies and follow hotel safety procedures.
• Manage incoming and outgoing calls, including local, national, and international calls.
• Process guest payments and maintain accurate cash handling procedures.
• Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

Requisiti:

• Strong knowledge of Front Office operations, with a proactive approach to problem-solving.
• Excellent work ethic and people-management skills, with a keen eye for detail.
• Previous experience in a 5‑star hotel or a related field is preferred.
• Minimum of 1-year experience in a similar role.
• Proficiency in Opera PMS is mandatory.
• Fluency in English and Italian; additional languages are an advantage.
• Strong knowledge of Milan’s attractions, events, and cultural scene.

Altre informazioni:

Benefits:

• Meals provided in the staff restaurant
• Uniform and laundry service
• Exclusive discounts at Armani stores
• Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.