Freight Forwarding Operations Manager – Relocation to India

Savino Del Bene GmbH; Firenze; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Relocation package

Career growth

Job summary

Savino Del Bene GmbH is seeking an Operations Manager to lead global freight execution with onboarding at our Florence HQ. After onboarding, relocation to Mumbai to oversee end-to-end Air & Ocean import/export operations, optimize workflows, and lead local teams.

The role requires managing international freight movements, implementing SOPs, ensuring compliance with Incoterms 2020, and driving efficiency across the operation.

Qualifications

• 3–5 years in freight forwarding operations.
• Italian and English fluency; Hindi knowledge is a plus.

Responsibilities

• Oversee daily Ocean & Air freight movements from origin to destination.
• Negotiate terms with carriers and manage SLA performance with logistics partners.
• Implement local SOPs and ensure compliance with international transport regs and Incoterms 2020.
• Escalate disruptions and optimize routing to maintain service levels.
• Track KPIs and ensure data integrity within the TMS.

Skills

Freight forwarding

Air & Ocean

TMS knowledge

SLA management

Job description

Freight Forwarding Operations Manager_Relocation to India

Location: Florence, Italy (HQ Onboarding) Mumbai, India (Relocation)

Department: Global Operations & Supply Chain

Reporting To: Director of Operations, India

Contract Type: Full-time, Multiyear International Assignment (Renewable)

About the Role

The role of Operations Manager will oversee local and international freight execution. Following a structured onboarding period at our Global HQ in Florence, Italy, you will relocate to Mumbai to lead end-to-end Air & Ocean import/export operations, optimize logistics workflows, and manage local operational teams.

Key Responsibilities

• Operational Leadership: Oversee daily Ocean & Air freight movements, ensuring high service levels, optimal transit times, and flawless execution from origin to destination.
• Carrier & Vendor Management: Negotiate operational terms, allocate volume across ocean liners and airlines, and audit performance against service-level agreements (SLAs) with drayage, customs, and warehousing partners.
• Process Standardization & Compliance: Implement local SOPs, enforce strict compliance with international transport regulations, customs requirements, and Incoterms 2020.
• Escalation & Exception Management: Serve as the senior point of escalation to resolve supply chain disruptions, port congestion, routing issues, and operational bottlenecks.
• Performance Metrics & Systems: Track operational KPIs (file profitability, dwell time, carrier compliance) and maintain absolute data integrity within the TMS platform.

Onboarding & Relocation Structure

Immersive training on company operational systems, global control tower frameworks, standard operating procedures, and cross-functional alignment.

Relocate to Mumbai to take direct control of local logistics operations, manage ground teams, and drive operational efficiency.

Candidate Profile

• Experience: 3–5 years in freight forwarding operations, station management, or international logistics execution (Air & Ocean required).
• Languages: Professional fluency in Italian and English (required); working knowledge of Hindi is an asset.
• Technical Expertise: Comprehensive knowledge of import/export documentation (HBL/MBL, AWB, Bill of Lading), customs clearance, Incoterms 2020, and transport management systems (TMS).
• Mobility: Full commitment to execute a multi-year assignment in India. Full employment visa sponsorship provided.

What We Offer

• Relocation Package: Full flight support, initial temporary housing in Mumbai, relocation allowance, and corporate visa sponsorship.
• Career Growth: Direct path toward international operational leadership roles within our global logistics network.