Forward-Deployed AI Engineer: Agentic Solutions

Salesforce, Inc.; Lombardia; On-site; EUR 88,000 - 118,000; Full time

Benefits offered by this job

Incentive component

Job summary

Salesforce, Inc. is seeking a Forward Deployed Engineer for the FDE SWAT team in Italy. You will troubleshoot, diagnose root causes, and implement fixes in live deployments, owning issues end-to-end with stakeholders in high-pressure situations.

You'll design agentic AI solutions, build data pipelines, partner with Product and Engineering, and travel up to 25% to work directly with customers. A 3+ year background in software engineering and strong customer-facing delivery are required.

Qualifications

• 3+ years of software engineering or technical delivery experience.
• Production systems you’d be proud to walk us through.
• Degree in Computer Science or related field.
• Customer-facing technical delivery experience is required.
• Fluent in Python, JavaScript/TypeScript, Java, or Apex.
• Hands-on with LLMs and prompt engineering.
• Explain why a prompt failed and what you’d change.
• Understand data modelling, APIs, and integration patterns.
• Able to communicate with sales teams and customer architects.
• Ship quality code and evaluate AI outputs with rigour.
• Curious about evolving AI/data landscape and tools.
• Willing to travel ~25%.

Responsibilities

• Develop AI agents and experiences that take real actions for real organisations.
• Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems.
• Own technical components end-to-end: from architecture to deployed, validated, and observable in production.
• Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
• Model the data, ship the pipeline, and validate the output.
• Build and maintain agent performance dashboards and customer KPI reporting.
• Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days.
• Co-build alongside customers and partners, sharing best practices and enablement.
• Surface platform gaps and report to senior Engineers and product teams.
• Partner with Deployment Strategist to translate challenges into solutions that ship.

Skills

Software engineering

Customer delivery

Python

LLMs & prompts

APIs & integration

Travel 25%

Education

CS degree

Job description

Salesforce, Inc. is seeking a Forward Deployed Engineer for the FDE SWAT team in Italy. You will troubleshoot, diagnose root causes, and implement fixes in live deployments, owning issues end-to-end with stakeholders in high-pressure situations.

You'll design agentic AI solutions, build data pipelines, partner with Product and Engineering, and travel up to 25% to work directly with customers. A 3+ year background in software engineering and strong customer-facing delivery are required.