Florence Housekeeping Floor Supervisor – Lead & Inspect

fourseasons; Firenze; On-site; EUR 28,000 - 37,000; Full time

Benefits offered by this job

Employee Discount for stays at anyFour

Complimentary Dry Cleaning forEmployee

Employee Meals

Excellent Training and DevelopmentOp

Competitive Salary, wages, and a com

Job summary

Four Seasons Hotel Firenze is seeking a passionate Floor Supervisor to join our Housekeeping team in Florence. You will oversee room inspections, coach attendants, and ensure luxury standards are met across guest rooms and public areas.

The role offers opportunities to lead daily operations, coordinate with other departments, and deliver exceptional guest experiences while maintaining strict attention to detail. Fluency in Italian and English and a proactive, service-driven mindset are essential.

Qualifications

• Minimum 2 years of Housekeeping experience in a luxury hospitality environment.
• Strong attention to detail, excellent organizational skills and a proactive approach to guest service.
• Proven leadership abilities, with experience coaching teams and providing constructive feedback.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Fluency in Italian and English, both written and spoken.

Responsibilities

• Lead, support, and coach Room Attendants and Linen Runners, ensuring guest rooms and public areas consistently meet Four Seasons quality standards.
• Conduct room inspections, monitor daily progress, and coordinate housekeeping activities to ensure rooms are ready for guests on time.
• Oversee floor operations, ensuring adequate supplies, cleanliness of guest corridors and service areas, and prompt resolution of maintenance issues.
• Anticipate guest needs, address concerns professionally, and contribute to delivering an exceptional guest experience.
• Plan and organize daily activities based on occupancy levels and operational requirements, collaborating closely with other departments.
• Support inventory management, administrative tasks, and housekeeping operations across the hotel as needed.

Skills

Attention to detail

Leadership abilities

Communication skills

Italian language

English language

Job description

Four Seasons Hotel Firenze is seeking a passionate Floor Supervisor to join our Housekeeping team in Florence. You will oversee room inspections, coach attendants, and ensure luxury standards are met across guest rooms and public areas.

The role offers opportunities to lead daily operations, coordinate with other departments, and deliver exceptional guest experiences while maintaining strict attention to detail. Fluency in Italian and English and a proactive, service-driven mindset are essential.