Fixed-term - Sales Associate Leccio H/F

Balmain; Firenze; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Balmain in Firenze seeks a client-focused Sales Associate to deliver first-class service and build lasting relationships with a premium clientele.

You will act as a Brand Ambassador, support the sales team, assist on the floor, and help with merchandising, shipping, and inventory control while maintaining up-to-date product knowledge in Italian and English.

Competenze

• Minimum 2 years experience in a luxury retail role.
• Familiar with luxury brand service standards.
• Fluency in Italian and English.
• Strong communication and organizational skills.
• Client book-building and relationship management.

Mansioni

• Welcome clients to the Balmain Store experience by ensuring first-class customer service and personal follow-up.
• Be a real Brand Ambassador by building loyalty and client confidence and maximising profitable sales.
• Support the Sales Team to carry out smooth and successful transactions with clients.
• Assist on-and-off the sales floor.
• Support with visual merchandising directives and back-of-house duties such as shipping and inventory control.
• Gather the client's CRM details to maintain the relationship and build the book for personal follow-up.
• Drive product knowledge by staying up to date with fashion trends, store training, and product information.
• Support control and management of stock.

Conoscenze

Customer service

Brand ambassador

Sales

Visual merchandising

Stock control

CRM

Product knowledge

Multi-tasking

Italian-English

Strumenti

CRM software

Descrizione del lavoro

BALMAIN is a French luxury fashion house founded in 1945 by Pierre Balmain, the visionary behind the iconic "New French Style." Under the creative leadership of French-born designer Antonin Tron, the Maison stands for contemporary elegance, honoring over 80 years of heritage. BALMAIN embodies savoir-faire, culture, and sensuality, offering a style that is radiant, precise, and bold - a perfect reinterpretation of its founder's architectural approach to movement. The Maison's collections span women's and men's ready-to-wear, accessories, Balmain Beauty, inspired by its legendary mid-20th century fragrances, and signature eyewear, all reflecting the Maison's distinctive identity.

Your assignment will be the following:

• Welcome clients to the Balmain Store experience by ensuring first-class customer service and personal follow-up
• Be a real Brand Ambassador by building loyalty and client confidence and maximising profitable sales
• Support the Sales Team in order to carry out smooth and successful transactions with their clients
• Assist on-and-off the sales floor
• Support with visual merchandising directives and back-of-house duties such as shipping and inventory control
• Gather the client's CRM details to maintain the relationship and build the book ensuring a personal follow-up with the client
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in-store training, updating yourself on all product lines and searching out relevant information on products
• Support control and management of stock

Profile:

This position requires at least 2 years of experience on a similar assignment within a strong Luxury House like ours.

Candidates have to be familiar with luxury brand service standards and bring a client book of potential significant clients.

Regular attendance and punctuality.

Ability to professionally interact with management and coworkers.

Excellent verbal and written communication skills.

Strong organizational skills, multi-tasking and prioritizing capabilities.

Fluency in Italian and English is mandatory.