Fixed-term contract (Nov-Jan) - Full-Time Addetto/a Alle Vendite / Sales Assistant - Milan Rinascente

AMI PARIS; Milano; On-site; EUR 20,000 - 27,000; Full time

Job summary

AMI is seeking a sales assistant to represent the brand in-store, delivering exceptional customer service and fashion advice. The role includes greeting clients, presenting looks, building loyalty, and following retail processes to ensure an elevated AMI experience.

Responsibilities also cover CRM follow-ups, KPI tracking, stock tasks, VM participation, and cash handling. The candidate should have luxury retail experience, enthusiasm for fashion, and strong interpersonal skills.

Qualifications

• Experience in luxury sales or designer clothing.
• Familiar with selling techniques.
• Strong fashion interest and trend awareness.
• Fluency in English and Italian; additional languages are a plus.

Responsibilities

• Greet customers in-store and uphold AMI service standards.
• Advise customers, suggest looks and products to create an AMI look.
• Develop customer loyalty and maintain CRM emails after visits.
• Monitor personal and store KPIs and report to managers.

Skills

Customer service

Sales techniques

Interpersonal skills

English

Italian

CRM

Cashier tools

Tools

CRM

Job description

AMI sales assistant is the brand's ambassador in-store.

He is responsible for customer service in the store while complying with retail process.

• Welcoming clients in store in compliance with AMI’s spirit of service

• Advises customers, offers looks and additional products to give the client a AMI look.

• Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.

• Follow-up on clients, ensure CRM emails are sent after a visit

• Monitoring of personal KPI's as well as those of the store

• Direct reporting to the store manager and to the assistant store manager

• Respects the application of retail processes in the store

• Ensures customer service meets AMI in-store service standards to guarantee the best service

• Participate in stock management: deliveries, loans, defectives, transfers, cycle counting ...

• Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc.

• Actively participates in the store's VM implementations and rotations.

• Cashing and management of cashier tools

• Experience in luxury sales and/or designer clothing and familiar with sales techniques.

• Curious and willing to dedicate yourself to a new project.

• Smiling, dynamic, involved, and excellent interpersonal skills.

• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.

• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.

• English and Italian area must and another language is a real asset.

• Fixed-term contract (from November until end of Janurary 2026) // (Fulltime)

Why join the " f.AMI.ly "?

• Join a fast-growing, caring fashion house.
• Gain enriching experience and familiarize yourself with the luxury and retail sectors.
• Join a stimulating and passionate team.