Field Service Technician Italy

Profile Middle East LLC; Lombardia; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Interroll is seeking Field Service Technicians based in Italy to support installation, commissioning and servicing of intralogistics systems. The role suits hands-on technicians who enjoy customer interaction and traveling to project sites across Italy and Europe.

You will provide on-site technical support for conveyors, sorting and handling systems, perform installation and operator training, and collaborate with the Italy Sales and Service teams as well as the central service from Germany.

Competenze

• Fluent English is mandatory for this role.
• Completed vocational training in a technical field is required.
• Experience in field service or installation is a plus.

Mansioni

• Provide technical support to customers on intralogistics systems on site in Italy and Europe.
• Install, commission, and train operators; perform maintenance and repairs.
• Coordinate with local service partners and the Sales/Service teams.
• Participate in on-call duties as required.

Conoscenze

Fluent English

Formazione

Vocational training (mechatronics, electrician, electronics technician)

Descrizione del lavoro

Interroll is a leading global manufacturer of automated solutions for sorting, conveying, and storing automation. We develop components and full material handling systems for a wide range of industries. Interroll is recognized as a technology leader, with our solutions used by world-class brands such as Amazon, Coca-Cola, DHL, Siemens, and many more.

We are currently looking for Field Service Technicians based in Italy to support the installation, commissioning, and servicing of our intralogistics systems. This role is ideal for hands-on technicians who enjoy working directly with customers and equipment, and who are comfortable traveling to project sites.

The focus is on supporting customers in Italy, especially with regard to services (e.g.maintenance and repairs) as well as new installations. In addition, the area of responsibility will include working in the local Customer Helpdesk (phone support for customers) and taking on on-call duties. Interface and cooperation with the Sales and Service Team in Italy as well as close collaboration with the central service team from Germany.

• Technical support of customers on their intralogistics systems such as conveyor belts, sorting systems, pallets and conveyor systems on site at our customers in Italy and throughout Europe.
• Installation, commissioning, operator training as well as maintenance and repair of plants and systems on site in Italy and other EMEA countries and remotely
• Collaboration within the Customer Helpdesk function as well as on-call duty (depending on local requirements)
• Coordination and guidance of external companies (local service partners and providers), with potential further development to supervisor of larger installations

Key internal and external interfaces

• Head of Field Service Operations EMEA
• Field Service Back Office
• Field Service Technicians
• Sales and Service Team in Italy (main contact: Service Manager)

Background

• Completed vocational training as a mechatronics technician, electrician, electronics technician or an equivalent qualification
• Professional experience in the field of field service assembly/service is an advantage
• Please note that fluent English is mandatory for this role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Manufacturing

Industries

• Automation Machinery Manufacturing