Field Service Technician/Engineer

Formlabs Inc.; Lombardia; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Shares in the company

Overtime payment eligibility

Learning & development budget

Team events

Job summary

Formlabs Inc. is seeking a Field Service Technician/Engineer based in Milan, Italy, with 80%+ travel. You will install, commission, calibrate 3D printing systems and lead on-site training for customers.

You will perform break-fix, preventative maintenance, and live product demonstrations, while documenting work in Salesforce and managing travel arrangements. Strong electromechanical skills and English/Italian fluency are required.

Qualifications

• Fluent in English and Italian (C1–C2).
• Strong technical background in electromechanical hardware.
• Willingness to travel 80%+ and be on the road.
• Valid driver’s license (B).
• 4 year STEM degree preferred.

Responsibilities

• Install, commission and calibrate new 3D printing systems on-site.
• Provide structured on-site user training and demonstrations.
• Perform break-fix and preventative maintenance to minimize downtime.
• Manage travel logistics and document installations and repairs in Salesforce.

Skills

English fluency (C1-C2)

Italian fluency (C1-C2)

Electromechanical hardware

Strong communication and teaching

Valid driver’s license (B)

Education

4 year STEM degree

Tools

Salesforce

Job description

## Field Service Technician/Engineer**Department:** Global Services **Location:** Milan, Italy---Do you want to change how the world creates?At **Formlabs**, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including **Apple, Google, Tesla, New Balance, and NASA**. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.As the dedicated **Field Service Technician/Engineer** for Formlabs, you will be the primary technical point of contact and face of our company across **Italy**. This is a role where you will be traveling 80% or more of the time.You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.**The Challenge:*** **Installation & Customer Training (On-Site)** + Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. + User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. + Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.* **Break-Fix & Maintenance (On-Site)** + Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. + Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. + Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve \"single visit resolutions\" to minimize travel and downtime.* **Logistics & Reporting** + Visit Volume: Execute a high volume of activity. + Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. + Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.**Your Profile:*** You are based in **Milan** or within a 45-minute drive (highly preferred due to hub connectivity).* 4 year degree - preferably STEM degree* You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.* You have a strong technical background (electromechanical/hardware) *and* the soft skills required to teach others how to use that technology.* Fluency in **English and Italian (C1-C2)**. You can explain complex technical concepts simply and effectively.* Valid driver’s license (B) is required.**Bonus Skills:*** Fluency in German/French* Passion for 3D printing and emerging technologies* Experience in rapidly-growing startup environments**Our Perks:*** Shares in the company (we're a double unicorn company!)* Overtime payment eligibility* Learning and development budget* Fun team events**We build amazing things. Come join us!***Even if you don't check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*