Field Service Specialist

Valmet; Toscana; On-site; EUR 60,000 - 90,000; Full time

Job summary

Valmet is seeking a Field Service Specialist to perform hands-on maintenance, troubleshooting, audits and start-up support on tissue machines at customer sites across EMEA and beyond. You will travel and work independently or with colleagues, delivering service excellence on site.

The role demands at least 5 years of field experience in tissue machinery, strong mechanical/process know-how, and fluency in English.

Qualifications

• Minimum 5 years of hands-on Tissue Machine field experience.
• Strong mechanical and/or process competence demonstrated on site.
• Ability to troubleshoot complex issues under time pressure.
• Excellent communication skills and customer focus in multicultural settings.
• Willingness to travel approximately 50% of the time and possess a valid driving licence.
• Fluency in English; additional languages a plus.

Responsibilities

• Perform field service activities on tissue machine sections: Headbox, forming, pressing, reel.
• Carry out inspections, preventive maintenance, troubleshooting, and audits.
• Support installation projects, start-ups, shutdowns, and optimization activities.
• Prepare service reports and technical documentation with recommendations.
• Collaborate with customer technical teams ensuring clear communication and service delivery.
• Support other services or project activities when required.
• Maintain high safety awareness and follow Valmet guidelines.

Skills

Field service

Troubleshooting

Preventive maintenance

Technical audits

Start-up support

Customer communication

Travel readiness

Tools

Microsoft Office

Job description

Are you ready for the next step in your career?

Join Valmet as a Field Service Specialist within our Tissue Field Services Team.

In this role, you will work directly at customer sites in EMEA and worldwide, performing maintenance, troubleshooting, audits, and start-up support on key sections of the tissue machine. Your expertise and customer-oriented approach will directly contribute to improved machine performance, reliability, and customer satisfaction.

This position is ideal for someone who enjoys field work, problem-solving, and operating in dynamic and international environments. You will work independently or together with other Valmet specialists, representing our service excellence on site.

Primary Location: Karlstad (Sweden). Additional locations inside EMEA may be considered.

Your responsibilities:

• Perform field service activities on one or more tissue machine sections: Headbox, forming section, pressing area (including ViscoNip™), and reel.
• Carry out inspections, preventive maintenance, troubleshooting, equipment adjustments, and technical audits.
• Support installation projects, start‑ups, shutdowns, and optimization activities.
• Prepare accurate service reports, technical documentation, and improvement recommendations.
• Collaborate closely with customer technical teams, ensuring clear communication and excellent service delivery.
• Support other services or project activities when required (maintenance, upgrades, measurement tasks).
• Maintain high safety awareness and follow Valmet safety guidelines during all site activities.
• Represent Valmet professionally, contributing to long‑term, trust‑based customer relationships.

Expectations for you:

• Minimum 5 years of hands‑on experience in Tissue Machine field with solid expertise in one of the following:
  – Headbox and forming section
  – Pressing area (including ViscoNip™)
  – Reel section operations and maintenance
• Strong mechanical and/or process competence proven through field service activities.
• Ability to independently troubleshoot complex issues, even under time pressure.
• Strong communication skills and customer‑oriented approach, with the ability to work in multicultural environments.
• Flexibility and willingness to travel about 50% of the time (international and domestic).
• Good command of English; additional languages are a plus.
• Proficiency in basic reporting tools (e.g., Microsoft Office).
• Valid B driving licence.

To succeed in this role

You bring solid technical expertise, hands‑on mechanical/process knowledge, and the ability to operate effectively in demanding on‑site environments. A proactive mindset, strong customer focus, problem‑solving ability, and clear communication skills will distinguish you in this position.

We also expect you to align with Valmet’s Leadership Principles—practical behaviours that guide how we lead, collaborate, and succeed together:

• Take accountability – Act with ownership, set clear expectations, and follow through.

• Lead with courage – Champion change, try bold ideas, and learn quickly.

• Build on trust – Listen to understand, be open, and create psychological safety.

• Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value.

Did we catch your interest? If you need any more information, contact Raffaele Malutta, Tissue Machines Field Services Senior Manager: [e-mail]. Please note that we do not accept applications via e‑mail.

We perform background checks and alcohol/drug testing for all employees, in line with our commitment to a safe and secure workplace.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting‑edge technologies and services as well as mission‑critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.

At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.

Join the team – and lead the way with us!

www.valmet.com/careers